Residents in British Columbia now can verify their identity with video, to setup their mobile BC Services Card remotely, avoiding a visit to a Service BC Centre during COVID-19.
The province announced yesterday the BC Services Card app on iOS and Android now supports the ability for a user to send a picture or video, for a government employee to verify their identity in setting up a services card.
“We’re using innovation, technology and mobile options to improve the way we deliver services and programs to British Columbians,” said Anne Kang, Minister of Citizens’ Services, in a statement. “Our new Send Video feature within the mobile BC Services Card gives people the choices and tools they need to connect with government supports and services quickly, safely and securely.”
The B.C. government says high call volumes have resulted to Service BC due to the COVID-19 pandemic and the new Send Video ID verification will help alleviate pressure on services.
A Service BC representative will verify your identity and activate your mobile BC Services Card for online use within a “few hours”.
There are 17 government services available online and accessible with the mobile BC Services Card, available to all British Columbians.
The BC Services Card Verify by Video service launched last June and allowed for residents to start a video chat to verify their identity. The new Send Video is another option says the government.
B.C. says it is the “first jurisdiction in North America to use an identity-verification solution using video.” Currently, there are 4.7 million British Columbians using a BC Services Card.