Four months after his death, Bell is still charging the deceased Edward Lupien for a cellular service, his daughter having been unable to cancel his cellphone account, reports CBC News.
Edward Lupien’s daughter, Jill Druken, says she has spent hours speaking with Bell’s customer service. She sent the required documents in twice, but the bills are still arriving. She initially asked Bell to cancel the cellphone account in her father’s name a couple days after he passed away last November. But the carrier continues to help itself to her father’s bank account.
“The little bit of money that’s been put aside to put a tombstone on [the] grave … Bell is helping themselves to that money and it’s not theirs to take,” Druken told CBC Radio’s On the Go on Wednesday. “I’m just not willing to let this go.”
She was recently assured by Bell that the problem would be fixed, but she’s not trusting Bell anymore, not until the problem is fixed.
“I’ve been receiving bills from Bell, and they’ve been continuing to help themselves to his bank account,” she said on Wednesday.
After sharing her outrage on Facebook, she has found she isn’t the only one with this problem: plenty of others are dealing with similar problems.