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Bell and Rogers Wireless Outage Was Affecting Customers in Western Canada [u]

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Bell outage map

Bell service outage map via Down Detector

A wireless service outage that started on Saturday and into Sunday is still ongoing for some Bell and Rogers customers in British Columbia and western Canada.

According to Bell, the company tweeted out a fibre line was damaged in the Fraser Canyon community of North Bend, which apparently saw a rock slide:

“Damage to a third-party’s fibre line near North Bend yesterday afternoon has impacted calling for some Bell Mobility and Virgin Mobile customers in BC. Mobile data, text messaging and calls to 911 are not affected. However, some customers may be experiencing disruptions…with making or receiving calls from landline numbers or customers of other wireless providers. Our crews continue to work with other carriers to restore full services as soon as possible.”

Customers from Rogers, Fido, Bell, Virgin and Telus saw interruptions with their LTE connections and voice services across B.C.

According to CBC News, Rogers says the outage was caused by a landslide that damaged a fibre cable.

Numerous Rogers customers tweeted for help on Twitter. The company responded with updates via replies and direct messages. Calls made between Rogers customers are working normally, however, some customers may have issues making or receiving calls with other providers such as Bell or Telus, for example. Rogers is working with other carriers to fix the problem, which originates outside the company.

“It looks like you are affected due to an outage which is being worked on,” said @RogersHelps.

North Vancouver RCMP and Metro Vancouver Transit Police saw their non-emergency lines go down but service has since been restored. The City of Coquitlam also saw its landlines go down yesterday, but said it was working with Bell to fix the issue.

According to Rogers, it told CBC News cellular service was also down in Alberta, Saskatchewan and Manitoba yesterday, but restored by mid-afternoon.

Update Feb. 2, 1:15pm PDT: Rogers’ wireless data service was fixed and back online on Saturday after landslides affected fibre lines. Some Rogers customers might have an issue with outgoing and incoming calls with other providers, but Rogers to Rogers calls are working normally.

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