Canadians Asked to Fill Out CRTC Survey on Possible Misleading Telecom Sales Practices

A new online survey launched today by the Canadian Radio-television and Telecommunications Commission (CRTC) seeks to “better understand Canadians’ experiences with the sales practices of large telecommunications service providers.”

The survey asks respondents’ a variety of questions, seeking to know which companies are their cellphone, TV or home Internet providers, and whether they have experienced any sort of misleading or aggressive sales tactics.

Crtc online survey telecom

Those looking to fill out the online survey have until September 7, 2018, midnight PDT to provide their input.

Also, Canadians can submit an intervention until August 30, 2018. A public hearing is set to look into telecom sales practices, starting on October 22, 2018.

A final report will be provided to the government on “whether misleading or aggressive retail sales practices are used by large telecommunications service providers, their impact on consumers, as well as potential solutions to strengthen the existing consumer protections,” set to be delivered no later than February 28, 2019.

Recently, CBC News interviewed former Rogers and Bell employees who provided their submissions to the CRTC, which detailed high-pressure sales tactics used against consumers, including alleged lying to seniors to drive up sales.