Starting today, the CRTC says it is seeking input from Canadians to share their opinions regarding the creation of a possible Internet Code of conduct for Internet service providers.
According to the CRTC, they want to “hear from all Canadians, but especially those paying for Internet services and who may have experienced issues related to contract clarity, bill shock, and cancelling or changing service providers, among others.”
Where to voice your opinion? The CRTC is trying a new-age idea by having people comment on their Facebook page, from February 21 to March 4, 2019.
Ian Scott, Chairperson and Chief Executive Officer, CRTC, said in a statement, “With this proceeding, we are reaching out to Canadians on the digital platforms they use, such as Facebook. This is a great opportunity for Canadians to share with us their ideas to solve the various issues they may face when dealing with the business practices of Internet service providers.”
Comments made on the specific photo album will be saved to the public record for the CRTC’s ongoing proceeding regarding the matter.
As of writing, there are two comments so far on the CRTC’s Facebook page and the specific photo album seeking input.
One commenter named “Brian Perdue” writes “Providers should let customers know when they have upgraded their modems so customers are aware to change to the newest available. Currently its hit and miss if you happen to call and ask. Its all the customer.”
The second comment made by “Jacques Woo” states, “Took you 20yrs to [figure] this out? What have you been doing?”
Yesterday, the CRTC released their report to the federal government, concluding telecom providers had indeed been using misleading or aggressive sales tactics. The CRTC says it plans to address the situation by creating a ‘secret shopper’ program and publicly releasing results, as just one idea to combat unsavoury industry business practices.