Fido has launched a new customer service tool called DeviceAid, found within their My Account iOS app. The company says DeviceAid “is like a personal smartphone expert at your fingertips that self-diagnoses your device issues and provides quick and personalized advice.”
Customers can type questions into DeviceAid and it’ll auto populate with questions with answers you might be looking for. The only thing about DeviceAid is it’s not exactly highlighted within the app, as you need to navigate through the Help menu to find it, as seen below:
For example, you can ask DeviceAid a question like “How do I turn off data?” and it’ll show possible answers to your question:
If you agree, DeviceAid asks to send you push notifications, plus when you use the service, the following device information is sent to Fido:
I can see how DeviceAid may be useful for smartphone beginners, but if you have a burning question a quick Google search may be easier and faster.
Yesterday Fido also announced Fido Faves, which are smartphones priced at $50 or below on contract, that come with a two-year warranty, with the first devices being the ZTE Axon and Huawei Y6.