Update: A Rogers spokesperson clarified no customer information was made available online, but only information made available online that provided access to a database managed by a vendor. The following story has been updated to reflect this update.
Rogers has sent out emails to customers tonight notifying them their personal information was possibly compromised by a third party service provider, according to documents seen by iPhone in Canada.
According to the letter sent by Eric Agius, Chief Customer Officer, and Deborah Evans, Chief Privacy Officer, Rogers explains, “we are writing to inform you about a recent situation with a Rogers service provider that involves your residential services account information.”
Rogers says on February 26, 2020, the company “became aware that one of our external service providers had inadvertently made information available online that provided access to a database managed by the service provider. We immediately made sure the information was removed.”
So credentials to access a database full of customer information on Rogers was made available online, and not customer information itself. Still, even if accessed once, customer information may have been compromised.
The company says of the information possibly compromised, no credit card, banking or password information was leaked, but “we currently have no knowledge that your information has been misused in any way.”
As for what was made available on this third party database? Rogers says information such as customer name, address, residential services account number, email address and phone number were exposed in the database. No wireless account numbers were listed, “which reduces the risk that your information could be misused.”
Rogers says it is now taking extra steps to protect customer accounts. When customers contact Rogers to talk about accounts, extra info will be required to verify identities. Customers also can add extra security measures to their accounts by adding a PIN or registering for the company’s Voice ID program.
The company is also offering one year of TransUnion credit monitoring to customers for free. They just need to go to mytrueidentity.ca and enter activation code XXXXXXXXXXX by June 30, 2020.
“Protecting your information is very important to us. If you have any questions or concerns, we have a Q&A available at rogers.com/customer-notice. If you still have questions you can contact us at 1-888-ROGERS-1 (1-888-764-3771),” concludes the letter.
We’ve reached out to Rogers to find out how many accounts were possibly compromised. Lately, a number of Rogers customers have fallen victim to cellphone porting scams. It’s unknown if these cases are related to this information possibly exposed, but we’ll update this post accordingly.