Of those requests, 56,748 were emergency calls – urgent requests for help locating or assisting a Telus customer where their life, health, or security was at risk. This means that Telus will provide police or other emergency responders with location information.
Another big chunk of those requests were customer name and address checks, for providing basic customer information to identify an individual associated with a telephone number.
Another 4,313 requests for information were court orders and subpoenas, which were mostly part of police investigations, but there were two foreign requests made under Canada’s treaty obligations. Another 154 requests were part of police investigations into suspected Internet child exploitation.
The number of requests, however, doesn’t equal the number of Telus customers affected, as most court orders request information with respect to more than one customer.