Back in April, Telus debuted a new wireless ‘connection fee’ at $30, while also eliminating their $20 SIM card fee.
Fast forward six months later and Telus has increased the price of its connection fee to $35, a 17% increase. This $35 fee from Telus now matches the $35 fee charged by its rivals Rogers/Fido and Bell/Virgin (increased to $35 earlier this month). The company’s flanker brand, Koodo, is now also charging a $35 connection fee.
According to the Telus website, the $35 fee “includes a SIM card and access to a Telus team member to process your activation or renewal along with other exclusive Telus services like Smart Start, Learning Sessions and the Device Checkup App.”
Telus says if you sign up for pre-authorized payment within 30 days, you can save $5 off the connection fee, if you did your transaction in-store or over the phone. If you do your transaction online, the fee is waived.
As for business customers, Telus says all activations “will incur the standard connection fee charge.”
When we reached out to Telus to comment regarding their connection fee back in the spring, a spokesperson said at the time “The way we provide service to our customers continues to evolve and so too does the way we charge for our services.”
So as it stands, Rogers, Telus and Bell—along with their flanker brands—all now charge a $35 connection fee.
Finally, we can all rest easy and sleep at night, knowing these fees are the same, across the board.
Thanks Kathleen
