Further efforts to reduce the outbreak of COVID-19 is coming from Telus, as the company has announced it will be temporarily closing all of its corporate kiosks nationwide—along with those from Koodo and Public Mobile—at the close of Monday’s business day.
“Keeping customers connected is critical. As communities enhance their lockdown protocols, our storefront locations will remain open to support customers. We are taking precautionary steps to protect team member health and safety by enabling a touchless experience,” said a Telus spokesperson in a statement to iPhone in Canada. The company did not state a reopening date for corporate kiosks.
Both Telus and Koodo customers can get support through online chat, social media or by phone into a call centre. Public Mobile customers can get support through the company’s website and online forums.
For Telus employees, the company is “introducing top up payments to ensure that they continue to be paid their average monthly wages and performance pay during this challenging time.”
“We will continue to follow public health and safety best practices, and implement changes as required in collaboration with our special medical advisory council of experienced medical doctors, public health experts, and infectious disease specialists,” concluded the Telus spokesperson.
Telus is already waiving home internet overages and wireless roaming overages for customers in efforts to support the containment of COVID-19.
Earlier today, Shaw announced it would be closing all of its corporate stores across Canada, including Freedom Mobile retail stores.