At the end of January WIND Mobile launched a new U.S. roaming offer which includes unlimited talk, text and data for $15 per month. It appears some WIND users roaming in the USA (which is on the T-Mobile network) have been suffering from connectivity issues over the past 24 hours and longer.
iPhoneinCanada.ca reader Denni reports his WIND Mobile service roaming in the USA was unable to make outgoing calls while he was in Seattle, LA and San Diego, although texting and data has worked fine. Other users have also dealt with similar issues as well:
@WIND_Cares I have the new US Roaming plan. All is well, but can't seem to make outgoing calls! Suggestions?
— Andrew Tait (@taitlog) March 5, 2014
WIND has been telling customers the following:
“We are aware of an issue where some customers connected to the T-Mobile Network while roaming in the US are unable to make outgoing calls”. We sincerely apologize for any inconvenience.”
This morning, the WIND Social Media Team has been telling customers the issue has been resolved, and suggests reinstalling WIND SIM cards and doing a reboot to fix the issue.
If you’re down in the USA right now roaming on WIND Mobile, let us know if you’re dealing with any issues related to outgoing calls. We’ve reached out to WIND Mobile for comment and will update this post shortly.
Update: WIND PR has responded:
There was an issue with one of our roaming partners yesterday evening which affected the ability to make calls. This has now been resolved, so if any customers are still experiencing issues, I would recommend they contact our customer service department for further support and troubleshooting.