Earlier today I noticed an interesting post on Reddit (via Macgasm) about how a user received a refund from iTunes Match. This may not seem groundbreaking, but I have seen many complaints in the past with users having a displeasing experience when trying to obtain a refund for an Apple online service.
So I am going to explain how a user can go about receiving a refund to iTunes Match the correct way. Reddit user clam_chips recently presented his flawless method to receiving his refund, so let’s use his example as an outline:
Step One: Ensure to start your email to Apple Support off delightfully. As shown above with “dear sir/ma’am.”
Step Two: Make your email simple with a nice positive tone. You will not want the email to be four paragraphs long, present your case with a few sentences.
Step Three: Tell support that you’ve been a longtime Apple customer and you aren’t pleased with the service. Just make sure you don’t state to support that the service was terrible. Remember to keep the tone nice.
Step Four: Simply end the email stating you will discuss your issues in a future email if needed. Remember to add a “thanks” and preferably your name.
That’s all. Depending on your support representative, you may or may not have a follow-up email requesting details. If details are requested, remember to keep the tone of the email positive.
iTunes Match debuted in Canada back during December of 2011. The service allows users to upload and store up to 25,000 songs in the cloud. When they are uploaded, the songs are then attempted to be matched with songs in the iTunes database. Once a match is found, your uploaded song is replaced by Apple’s 256 kbps version of the track.
I’m posting this guide because many Canadians are having issues with the service. Even an editor at Macgasm was troubleshooting an error with iTunes Match.
Have you had any issues with iTunes Match in Canada?