Apple Adds Brand-New MacBook Pro and MacBook Air Models to Keyboard Service Program

Following a refresh of Apple’s latest MacBook Pro and MacBook Air models, the company has announced they will also be covered under its keyboard service program.

According to a new 9to5Mac report, Apple has updated the Keyboard Repair Program for all MacBooks models today, adding the brand-new MacBook Pro and MacBook Air as the latest models eligible for a free keyboard repair or replacement.

Most recently, Apple’s keyboard service program expanded a bit, adding the 2018 MacBook Pro and MacBook Air, as well as the 2019 15-inch MacBook Pro. And, perhaps unsurprisingly, Apple’s two newest Mac notebooks are covered by the program as well:

Following a refresh for the latest MacBook Air and MacBook Pro models today, Apple has informed repair staff that the two new MacBook models are eligible for its Keyboard Service program offering free repairs on keyboards in certain MacBook, MacBook Air, and MacBook Pro models. The two new models added today include the MacBook Air (Retina, 13-inch, 2019) and the MacBook Pro (13-inch, 2019, Two Thunderbolt 3 ports)…

These notebooks are not yet even in customer’s hands and Apple has already added them to its Keyboard Service Program, which provides free repairs for devices with its problematic “butterfly” keyboard.

The company says that only “a small percentage” of the keyboards included in this program have problems with repeating keys, non-responsive keys or sticky keys. But there are enough that Apple has to offer free repairs to laptops going back to 2015.



Apple has confirmed all of its MacBooks will include the third-generation butterfly keyboard but with small tweaks to avoid issues users have had in the past. Keys will now have a rubber-like material underneath that will help keep them free of debris and dust while giving them an extra bounce.

Users affected by faulty “butterfly” keyboards can get free repairs from Apple by using the Recall Program webpage on the Cupertino company’s website.

In March, Apple acknowledged the issues with the butterfly keyboards that MacBook owners were experiencing. The Cupertino company will reportedly change the design to a so-called “scissor switch” in the near future.