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Apple Watch Series 2 Repairs May Result in Series 3 Replacements

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Citing an internal document sent out to Apple Stores and Apple Authorized Service Providers this week, MacRumors is reporting that repairs of 38mm aluminum Apple Watch Series 2 models will be fulfilled with equivalent Series 3 models, until further notice.

38mm series 2

While reminding the technicians that Series 3 models require an iPhone compatible with watchOS 4 or later, Apple’s internal document instructs the technicians to notify iPhone 5 / iPhone 5c customers of their option to upgrade their iPhone to resolve this incompatibility.

Apple has also instructed in the document that in case a customer does not accept the substitute Series 3 model, they can contact Apple support to request a refund:


To initiate a repair, head to the Get Support page on Apple’s website and book an appointment with an Apple Store or Apple Authorized Service Provider. We cannot guarantee that all locations will acknowledge existence of this internal policy, especially given it has no firm end date, so your mileage may vary.

Let us know if you’re one of the lucky customers to get an upgrade to a newer generation of the Apple Watch at a fraction of the brand new price.

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