According to an internal employee training document obtained by MacRumors, Apple will be offering an opportunity to all Apple Watch customers to exchange their watch bands for free, instead of returning their watches just because they got a wrong size or the wrong style band. The source claims that Apple has already instructed its retail store employees to suggest a band swap as an alternative to a whole watch return if an Apple Watch is being returned based on band style or colour.
“Band swaps won’t be done entirely in store. After an employee confirms that a customer is within their 14-day return window and wants a new band, the swap must be initiated through the Online Store call center. Customer support representatives will create a new band order, ship it out to the customer, and provide instructions on how to mail in an old band for a refund”.
Following are the four rules mentioned in the document for Apple Watch band swaps:
- The new band must be within the same collection as the watch and must be an available band option for that watch face.
- The band swap is within 14 day return period.
- The watch must have been purchased at the Apple Online Store, Kiosk, or Apple Store App.
- You are not using band swaps as a way to configure a sellable product for a customer.
Lastly, band swaps will only be possible for watches purchased through Apple online, and won’t be allowed for watches purchased at other retailers for warranty reasons, such as those bought from boutiques like Colette in Paris, Dover Street Market in London, The Corner in Berlin, and others.