On August 29, we reported that there was a class action lawsuit launched against Apple for an issue with the iPhone 6 and 6 Plus Plus dubbed “Touch Disease.” The affected devices suffer from an issue that causes the screen to freeze and ignore touch input.
The issue was first discovered by iFixit, who published an extensive report detailing the issue in early August. On October 2, it was reported that a class action was filed against Apple in Canada over a troublesome trend that would cause the touch display to stop working. A total of four class action lawsuits have been filed against Apple, two of which are from Canada and another two from the United States.
@Joshy_Wallis @tim_cook If #SteveJobs was around this would have either never have existed or would have been promptly sorted.
— MG (@Technovictim) October 23, 2016
CBC reports that Canadians are getting angry about this issue and are demanding that Apple find a solution for the iPhones affected by “Touch Disease.” Complaints have been accumulating on discussion boards and social media. The issue has even prompted a Twitter hashtag #touchdisease.
Apple has yet to release any official statements regarding the issue. Do you think Apple will issue a recall for the affected devices or will Apple issue a fix? Let us know in the comments below.
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This occurs on my iPhone 5 running iOS 10 as well. Can we all agree that iOS 10 is a buggy mess? I’ve had an iPhone since iOS 5 and this latest version is by far the worst one.
I’ve been running 10 since the first beta release on my 5s and I’m currently running 10.1 … no problems here.
Try reverting back to iOS 9 and see if it maybe a iOS 10, it could be Apple makign you think you need a new device lol; though I do love Apple but they need to own up if it is the devices!
It’s no more possible to revert back ????????????
Is purely a hardware problem. Noting to do with iOS version. And iFixIt was not the first to
discover just the first to be listened to. I read a post that described the issue many months before iFixIt commented. I had 3 6+ phones with the problem, started replacing back in June, the 4th replacement in Early August took 5 days for Apple to provide. This current device has been fine so far. It will get the problem again unless Apple did something during the long wait for the phone like underglue the chip to the board for a more rigid connection than solely by solder joints.
Wait until iphone 7 users start complaining about the annoying rattle when you tap the upper right corner of the screen
That’s the vibrator motor. That sound has been around since iPhone 5.
It’s unfortunate that Apple has chosen to remain silent on this issue.
I have found that Apple isn’t like how they used to be in the treatment of their customers. This change was first noticeable after Jobs died.
Resting blame on software for every issue is absurd. Samsung was very quiet as well when the first issue of exploding Note 7 started and only reacted (reluctantly) when the carriers demanded explanations.
That’s a completely incorrect take on the Note 7 debacle. After just 3 reports, they immediately issued a press release saying they were investigating the issue. That’s not to say they didn’t make mistakes in handling it along the way (they did!), but they made an official statement on the issue very early on; something Apple has yet to do despite this going on for quite some time now.
yup – my phone 6plus just died from ‘touch disease’
don’t make the same mistake I did
once you start to have problems, book an appointment immediately at applestore – then at least you have a record of when you noticed problems my mistake was to wait because it was still usable. The problem really started happening at 1 year, but I sat on it for a couple of weeks until it got worse and now I have a 700$ piece of garbage. store says it is the logic board, unfixable 429$ to replace. Phone help basically says sorry, too late, one minute past the warranty expiry and you are toast.
only options now are to join the class action and never buy their products again in protest.