In late August a class action lawsuit was filed against Apple for a problem with the functionality of its display touch sensors, which iFixit dubbed “Touch Disease.” The problem affects both iPhone 6 and iPhone 6 Plus models where the smartphone will stop responding to touch commands.
According to a report from the CBC, another class action lawsuit for the “Touch Disease” issue has been filed against Apple in Canada. This means that Apple is now facing class action lawsuits from Canada and the United States. In a statement, Regina lawyer Tony Merchant said:
“As they began to have more and more complaints and people were going to them — and we’ve had significant numbers of people contact us — they brushed it under the rug.”
Last month, Merchant Law Group filed two class action lawsuits against Apple, one of which was Canada-wide and the other was specific to the province of Quebec. The proposed lawsuit would include all iPhone 6 and 6 Plus customers in Canada and alleges that Apple supplied defective devices “knowingly and intentionally concealed” from customers.
Rae Wiegers, an employee of the city of Prince Albert, has contacted Apple multiple times about the issue and has never received a satisfactory response. Currently, the only solution to the problem is to bring your device back to Apple for repair, which will cost you about $300.
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i have had this issue multiple times. and it seems like it happens at the worst times. i have to reboot the phone and then it seems to work.
i wonder how long this lawsuit will cost, and how much it will increase the price of a new phone.
My partners 6 Plus had this problem with his screen less than 2 months outside of the warranty. Brought it to Apple and all they could do was an out of warranty replacement which set me back $429+tax. Luckily I bought it on my AMEX so they reimbursed me for it.
The same problem will happen after a year. You should never get the same model, it is a design problem.
I don’t think you are allowed to switch models when doing an out of warranty replacement, and the AMEX warranty certainly would not have covered the cost of me upgrading to a 6S Plus. Also this happened almost a year ago now, so it was before “touch disease” was known to be a wide spread issue.
my iphone 6 plus has not got this touch disease,fingers crossed probaly next week it will happen but in feb-2017 my contract is up and i probaly will sell it for a Note 7 or wait for the iphone 8 as i love amoled displays.
I just got this issue just less than a month after my AppleCare+ expired. I’m not saying the two are related but it sucks.
LOL typical of Apple blaming users, I can’t wait to get rid of this iPhone 6