You had one job, right? That’s probably what the brass at Costco are asking their e-commerce teams, as the company’s Canadian and American websites have been facing outage issues periodically during its Black Friday sales.
Costco Canada’s website was really slow this morning (especially when we told you about the 10.2-inch iPad sale) and the company let shoppers know by warning them with a banner on its website. Eager Black Friday shoppers were unable to check out sales and even checkout.
At one point, things were running smoothly, but as of 2:33 PST, the website showing the following error messages:
Internal Server Error – Read
The server encountered an internal error or misconfiguration and was unable to complete your request.Reference #3.4e8d93f.1574980451.229148d
An error occurred while processing your request.Reference #30.4e8d93f.1574980437.228d553
— MP (@Mike92882) November 28, 2019
@costcocanada hey you have a deal going on from a Tablet. And your site is down. I would like to get this deal. What can we do to make it happen?
— Real ones know (@TheRealOnesKnow) November 28, 2019
Nice to see that it’s 2019 and multi-billion dollar businesses like @costcocanada still can’t manage to run a website properly in periods of high demand. The site is totally screwed at the moment. Can’t do anything.
— Tesla Milton ?? (@TeslaMilton) November 28, 2019
There’s nothing worse than dealing with website issues—we’ve been there. But for Costco to have its website down on one of the busiest shopping days of the year, they’re losing tonnes in revenue. For some shoppers, this website outage may be a gift from the gods, saving your wallet from some retail carnage.
Were you able to checkout on Costco Canada’s website today? Earlier today, Facebook and Instagram also suffered from outages as well.
Update 11/28, 3:01pm PT: You can’t even access Costco.ca listings anymore as they’ve just shut the site down and put up a landing page instead, saying they are “undergoing maintenance and should be available soon.”