Update Oct. 28, 1:09pm: Dropbox says it will now support Apple Silicon in 2022. Our original story remains below.
Dropbox still doesn’t support Apple silicon, and the company says the issue still needs more votes before it can move ahead, leaving customers furious.
It has been nearly a year since Apple first launched its Apple Silicon-based Macs. The underlying change in architecture meant that developers needed to update their apps for Apple Silicon. While most popular apps were quick to do so, file syncing and sharing service Dropbox has been dragging its feet in this regard.
Frustrated Dropbox owners have been complaining about the lack of Apple Silicon support for a few months now. One might have thought that Dropbox was working on support for M1 Macs, and it was just taking its own time on this.
As it turns out, the story is entirely different as Dropbox engineers are yet even to consider adding M1 support to their Mac app.
Dropbox doesn’t support Apple Silicon natively yet and has no current public plans to. The official responses in this thread are embarrassing. Honestly, didn’t think the reason to switch after 12 years of paid sub would be this but this might be it. https://t.co/OjthQ32phV
— Mitchell Hashimoto (@mitchellh) October 27, 2021
A very popular thread started in June is rising up the ranks of Dropbox’s forum:
Please can you upgrade the Dropbox app so that it works natively on Apple Silicon Macs (M1) without Rosetta.
Rosetta is not an option as it annihilates the battery.
Other Mac owners agreed that the Rosetta option is a very poor solution:
Agreed, while Dropbox does operate under Rosetta without bugs, the power and ram resources required are silly. With dropbox running I cannot get anywhere near the expected battery life with casual use. Quit Dropbox and we get back to some semblance of normalcy.
Come on now, I pay for this service, it’s not freeware done by one dude at home, this should have been ready for M1 long ago.
Incredibly, a Dropbox representative said they weren’t even going to share the suggestion internally without more support:
This idea is going to need a bit more support before we share your suggestion with our team.
Another comment noted:
I don’t have my M1 Mac yet but I was astonished to find out that this is even a thing! Make the app a native M1 app or I may be forced to look for alternatives. It’s that simple. It’s 2021. This should be a recompile at this point. If it’s not then that calls more of your tech into question. And that would be more astonishing (and disappointing)
Another stated “We seriously have to vote for native support? How is this not a development priority? Some customers who clearly don’t want to wait say they’ve already moved on from Dropbox to other cloud storage solutions.
The Dropbox team has been slow to adopt new features and changes. Their client still does not support Dark Mode, a feature that’s now present in almost every other macOS app.