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Paybright Canada iPhone 13 Orders Stall Under Heavy Traffic [Update]

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Sleepy Apple customers were surprised this morning to see 0% APR financing over 24 months for iPhone 13 and iPhone 13 Pro, especially after term lengths were changed to 6 months earlier this week.

But Canadians looking to purchase iPhone 13 and iPhone 13 Pro with Affirm’s Paybright financing have struggled to complete their orders this morning.

Due to heavy traffic from Apple customers, Paybright servers went offline and orders were stalled. Some saw ‘502 bad gateway’ errors, but now Paybright’s website has an error message that reads, “There is a bit of a traffic jam. Please go back and try again.”

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For some that used the Paybright financing option, when they go check order status on Apple.ca, they get a message that reads, “unfortunately, an error occurred. Please try again later.”

Understandably, people were pretty frustrated with the website downtime for their precious iPhone 13 and iPhone 13 Pro order.

Apple launched financing with Paybright for iPhone, Mac and iPad last month.

Were you able to complete your Paybright financing option for an iPhone 13 purchase? We’ve reached out to Paybright for an update and will update this story accordingly.

According to Christopher Carruthers (@TaoOfSatoshi), Apple support said over chat the timeout for preorders placed has reportedly been extended to 9 hours. This means existing orders are still being held as Paybright issues start to resolve.

Update Sept. 17, 9:08am PDT: it appears Paybright is starting to fix some of these orders. What has worked for some is to visit the queued URL from your history and try it again:

Update Sept. 17, 1:34pm PDT: If you’re still dealing with iPhone Paybright issues, check your email. The company has sent out emails explaining “due to an issue this morning, you may have been unable to complete your application and may have multiple orders with Apple.”

The email then informs users to click the link to complete applications, as noted by @brandanspyker in a Twitter thread with other iPhone in Canada readers:

Let us know the status of your Paybright financing and iPhone 13 in the comments.

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