The rollout of Loblaws’ new PC Optimum points program has been very bumpy, and it hasn’t been getting any better for the company. Just a few weeks ago, we reported that Optimum members have reported that their accounts were hacked and their points were stolen.
According to a new report from CBC News, some of these Optimum members have had their points stolen again. Loblaws said that the reason for this is a glitch in their password system that allows a hacker to stay in the member’s account even after the password was reset.
Originally, the company advised members to create strong passwords, but that didn’t work out very well for William Grobe in Kitchener. On March 23rd, a thief stole a total of 240,000 points and spent them at a drugstore in Montreal. Just two days later, after Grobe created a stronger password, the thief struck again spending a total of 10,000 points at the same store.
— Rachel Gilbert (@BX93Rachel) March 31, 2018
The retailer reported on Friday that the glitch has been fixed, and they said that only a “very small number” had been negatively affected.