To support its customers amid the ongoing COVID-19 lockdown, Samsung Canada has announced the launch of a new Door-to-Door service which can be utilized by the customers for the service of any Samsung phone, tablet, or wearable by calling 1-800-SAMSUNG, Live Chat, or text to WECARE (932273).
Customers can arrange a convenient pick up through FedEx to collect the device and bring it back once any needed repairs have been made with all shipping costs covered by Samsung.
Following repair, each device will be returned to the initial pick up location within approximately 3 business days following receipt at the Samsung Authorized Service Centre. As part of the service, Samsung will disinfect each device under UV-C light, providing additional peace of mind.
Alongside Door to Door service, Samsung is also offering remote support to assist in device setup and to help diagnose any performance issues its customers may have.
At Samsung, the health and safety of employees, customers and partners is a top priority and the rollout of Door to Door service ensures Canadians receive the device support they need while providing the tools to stay safe and #StayHome.
Samsung Remote Service enables Samsung Canada’s specially trained technicians to remotely view and control consumers’ Samsung TV and smartphone to directly help with product needs.
You can learn more about the service at this link.