CRTC

The CRTC has given Telus more time to finish two Broadband Fund mobile projects in Quebec after the carrier blamed weather-related safety delays at several tower sites. One order covers about 35 kilometres of Routes 204, 283 and 389, plus seven communities including Lac-Frontière, Saint-Adalbert and Sainte-Félicité. Telus had already pushed that job into summer...

Rogers has asked the CRTC to force Concord Pacific to let it wire two new condo projects in Burnaby, B.C., arguing the developer will only talk if Rogers pays a $300-per-unit entry fee and that its related Vancouver-based telecom company, Novus Entertainment, is getting in first. The filing, which Rogers submitted this month, targets two...

Telus wants the CRTC to let carriers finance phones for longer than two years, including a four-year option. Telus made the case in a CRTC filing back in August, as part of the regulator's review of the consumer protection codes that include the Wireless Code. Under today's rules, the early cancellation fee on a subsidized...

Canadians are complaining about their phone, internet and TV providers at a record pace. The Commission for Complaints for Telecom-television Services (CCTS) said on Thursday that it received 53,195 complaints in its 2025-26 reporting year, a 79 percent increase from the year before, and described the volume as unprecedented. The agency accepted 41,235 of those...

Telus wants the CRTC to scrap Canada's $100 data roaming cap, arguing the consumer protection is no longer necessary as more Canadians switch to travel plans with predictable roaming charges. While the carrier submitted its intervention to the CRTC back in mid-August, a closer look at the filing by iPhone in Canada reveals more about...

The CRTC is changing the rules for smaller wireless companies in Canada, allowing them to transfer customer phone numbers without relying on larger carriers. In a decision released Thursday, the regulator approved a request from Toronto-based ISP Telecom to access Canada's number transfer system directly. The ruling also applies to other qualifying mobile virtual network...

Telus wants Canada's telecom complaints watchdog to reject complaints from customers who can't prove they took their issue to a higher level of support at their carrier first. According to an October 7 intervention obtained by iPhone in Canada, Telus has asked the CRTC to order the Commission for Complaints for Telecom-television Services (CCTS) to...

The CRTC is changing how Canadian wireless carriers report cellphone coverage, with the goal of giving customers more accurate maps showing where service is available and where gaps remain. The regulator announced the new reporting rules on Friday following a public consultation. Wireless providers will be required to supply more detailed information about their mobile...

Prime Minister Mark Carney says he won't reconsider scrapping the digital services tax or streamers' CanCon payments, despite pressure from the Bloc Quebecois.

Rogers’ website now warns the $9 online shipping fee on eligible devices returns to $25 on October 5, ending the limited-time rate cut that followed CRTC scrutiny in July.

Bell's next-generation 911 network failed before dawn on Thursday, briefly blocking emergency calls in parts of six provinces before technicians restored service. The carrier told police and reporters the core NG911 routing issue was detected around 3:13 a.m. ET and cleared by 4:40 a.m. Backup systems, including Bell's SafetyNet reroute, were used to push calls...

The CRTC will help pay for backup network connections in communities where a single damaged line can knock out internet and cellphone service. Under changes announced September 16, the regulator’s Broadband Fund will support projects that give these communities another connection if their main one fails. That could mean building a second fibre route so...