CRTC

Telus is taking its fight with the CRTC to the Federal Court of Appeal as the regulator continues looking into whether the carrier’s $15 SIM and eSIM fee breaks new consumer protection rules. In a huge 228-page filing dated September 14 and obtained by iPhone in Canada, Telus is asking the court for permission to...

The CRTC is bringing in new rules that should make it easier for Canadians to compare internet plans and understand what they are actually paying for. The regulator said Thursday that internet providers will need to give customers clearer and more consistent information when advertising their plans. That includes showing the internet speeds customers can...

Looks like Bell, Rogers and Telus are down to their last written word on those new phone fees. The Canadian Radio-television and Telecommunications Commission (CRTC) has given the three carriers until September 10, 2026 to file final replies in the show-cause case over device, SIM and shipping charges that landed after the national ban on...

Leaving a wireless home Internet plan has been messier than it needs to be. Wireline switches have long let your new provider cancel the old one for you. Wireless home Internet often left you calling the carrier you were trying to ditch. A new CRTC decision from September 4 is meant to fix that. The...

Telus is in B.C. Supreme Court over a Consumer Protection B.C. fine that started with a mistaken $1,435.65 cancellation fee, CBC News reports.

A 102-year-old Toronto man spent hours on his stoop after his Bell landline died. The Star says a faulty copper connector was to blame, with fibre coming this fall.

Quebecor Media told the Canadian Radio-television and Telecommunications Commission (CRTC) on August 31 that it fully supports the ban on activation and modification fees, calling those charges barriers to switching cellphone and Internet plans. The intervention lands on the public-comment deadline in the show-cause case against Bell, Rogers and Telus, who rolled out new device,...

The Canadian Radio-television and Telecommunications Commission (CRTC) will still write Canadian content rules for streaming services even after those rules helped blow up trade talks with Washington, according to Global News.

Canadians who want the Canadian Radio-television and Telecommunications Commission (CRTC) to hear them on the new Bell, Rogers and Telus phone fees have until Monday, August 31 to file a comment. The deadline is 5 p.m. Pacific time, 8 p.m. in the East. After that, the record closes to the public and the three carriers...

The CRTC has approved a Northwestel wholesale rate cut of less than 1%, and one commissioner says the Commission didn't do its job. Northwestel serves Yukon, the Northwest Territories, Nunavut and northern B.C. Smaller internet providers can't afford to build their own networks up there, so they rent access from Northwestel through a service called...

Canada's trade negotiations with the U.S. fell apart Friday night over rules requiring American streaming platforms to promote Canadian content, and the two governments are now openly disputing what the demand actually was. Prime Minister Mark Carney confirmed Monday that U.S. negotiators introduced an unexpected demand hours before talks broke down, asking Ottawa to rework...

A Toronto couple spent four days on hold, in chat, and in Rogers stores trying to cancel a $140 CAD internet plan, according to the Toronto Star. Sarah Brooks and Nick Williams were moving into a new house in the Junction and figured cancelling Brooks' condo internet would take a day. Instead they hit dropped...