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Jason Snell, via Macworld: Apple’s philosophy, then, is not to release a vague statement and then stall while the company figures things out. Instead, the company prefers to remain silent until it can offer a thorough explanation and announce a solution. In both cases, the company also used its response to rope in its competitors,...

Galen Gruman on the failure of mobile products from RIM, Microsoft, and Nokia: RIM particularly played up its cozy relationship with security- and control-minded CIOs who would never let such toys into the enterprise. Nokia and Microsoft had the same paternalistic, insular point of view. (Dell’s story is more like that of the OEMs—I’ll get...

In terms of customer satisfaction, Apple has again ranked first in the J.D. Power and Associates Customer Satisfaction survey: In order of importance...For smartphones, the key factors are: ease of operation (26%); operating system (24%); physical design (23%); features (19%); and battery function (8%). For a fifth consecutive time, Apple ranks highest among manufacturers of...

Update 1 (March 8th): Here's another picture of the upcoming Apple Store in Mapleview, thanks to @jonmanna: Looks like Apple is setting up shop in RIM's backyard in Waterloo, Ontario. An Apple Store is under construction at Conestoga Mall. There's been no official confirmation but Apple job postings have revealed the location. What makes this...

BGR reports that RIM's popular Blackberry Messenger is coming to iOS and Android. BBM is the popular chat application that allows for exclusive communication between Blackberry users. However, with cross-platform chat apps such as WhatsApp, is BBM on iOS even relevant anymore? BGR: ...we’ve been told RIM will offer stripped down versions of the BBM...

Update 1: Looks like there's another "open letter" to RIM, part 2 documenting the same process, but it goes deeper into the app submission process. By a former RIM employee. Fellow Canadian and Waterloo resident, Jamie Murai, recently wrote an open letter to RIM's Developer Relations and detailed the highly complex steps required to register...

International Data Corporation has released their findings on the worldwide mobile phone market for the fourth quarter. Companies shipped about 400 million units in 4Q10 compared to 340 million units a year ago. The popularity of smartphones continues to grow worldwide. Regional Analysis for the USA and Canada: The United States mobile phone market closed out...

In 2007, RIM, makers of the Blackberry, reportedly had an internal panic when Apple released the first iPhone. The story comes from a former RIM employee. Apparently RIM held multiple meetings after the iPhone was launched and accused Apple of lying about the capabilities of the new device. The claims focused on how it was...

Kik Messenger is a popular cross platform messaging client (2.5 million users in one month!) that was recently removed from RIM's App World. It caught on like wildfire for Blackberry users because it was free--and it would enable users to chat with Kik contacts on iPhones and Android devices. Why was Kik removed suddenly? Rationale...

A recent survey by German research firm Gfk noted that Apple iPhone users are the most loyal compared to other smartphone brands. According to Reuters: "Loyalty with a handset is a lot more complicated these days in that people buy into experiences at the high-end level," Ryan Garner, the lead analyst on the survey, told...

At the recent Web 2.0 summit in San Francisco, RIM Co-CEO Jim Balsillie expressed his thoughts on the current app-centric model that exists in the smartphone era. Here are some interesting highlights from what he had to say: "You don't need an app for the Web," "We believe you can bring the mobile to the...

Yesterday saw Apple CEO Steve Jobs defend and reiterate (and also announce the iPhone 4 launch date in Canada will be on July 30th!) that the iPhone 4 "Antennagate" has been blown out of proportion. During this press conference, the presentation included a demo that showed other smartphones exhibited the same erratic signal distortion behaviour if...