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How to Check your Rogers iPhone 5s, iPhone 5c Upgrade Pricing Online [u]

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Earlier this morning Rogers iPhone 5s two year contract pricing was revealed to start at $229 for a 16GB model on the iPhone comparison page.

For existing customers, this page also offers you the ability to check your upgrade eligibility online for the iPhone 5c now and later the iPhone 5s (when it launches on September 20).

All you have to do is enter in your wireless number, postal code and email address (Rogers will email you your upgrade details) on this page as seen below:

Screen Shot 2013 09 13 at 10 21 31 AM

Share your upgrade details in the comments!

Last year, Rogers customers were able check their iPhone 5 upgrade pricing by dialling 611 from their phone and following these instructions.

Thanks clever27

Update: Okay so it appears the Rogers eligibility tool hasn’t been updated to reflect two year contracts, so the numbers are apparently off? Another way to check your upgrade numbers are to call in to 611 and see if you hear different prices. Commenter magrat22 says:

Call 611 and check, the upgrade eligibility isn’t working correctly.

1. Dial 6-1-1 from your Rogers phone. Press # right away. It will say: “If you’re calling about the new iPhone 5, press #” (PRESS #)

2. Next it will say “For iPhone 5 sales and pricing, press 1; to reserve or check the status of a reservation, press 2…” (PRESS 1)

3. Next, it will say “If you’re an existing rogers wireless customer, press 1?(PRESS 1)

Then, “Please enter the 10 digit phone number of your wireless device”(ENTER PHONE NUMBER)

 

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  • Arcsvibe

    Thanks for the tip! Cheers!

  • 🙂

  • Patrick Ducharme

    Does not work on my business lines.

  • ThanksRogers

    Contracted iPhone 5 owner here: $379.99 + $500 upgrade fee + $15 fee for 32GB iPhone 5S makes it more expensive than buying it outright from Apple ($819).

    As a bonus for paying Rogers more, you also get a two year contract, SIM lock, and be forced to abandon your current voice + data plans!

    Thanks, Rogers.

  • Nafizur

    This is so messed up, i upgraded to iPhone 5 last year and on my FlexTab balance, it says i have $279 left. When i did the upgrade eligibility, they quoted $279 (iphone 5S 16GB) plus $520 HUP Fee Plus $15 admin fee Less $50 rebate. How does that make sense?? I can pay off the FlexTab and get a new contract. So i called rogers, and customer relations said they will be more than glad to credit the difference, so basically i will have to pay the Flextab Balance off and pay for the price of phone and $15 fee.

    But, this is no good for me. Currently i have a grandfathered plan ($56 including tax for 350 day time mintues, after 6pm free, my5, 6GB data and iPhone Value pack) if i decide to upgrade, i will be forced to take their new 2 year price plans which starts at $105 for the 6GB.. BULLSHIT!! i just sold my iPhone 5 for $525, will be buying the 5S unlocked from Rogers.

  • pegger1

    What exactly were you expecting? They subsidized your phone last year over 3 years and you wanted them to ignore that, and give you fully subsidized phone again this year.

  • DC

    So, it appears that anyone who upgrades has to sign on with one of their new 2-year plans, and the 6GB data for $30 is a thing of the past? If so, screw them!

  • Nafizur

    yes, no more $30 forr 6GB. It’s because of the 2 year term, price plans are much higher. These greedy Rogers/Bell/Telus i tell u

  • DC

    If that’s the case, just by principle, I would buy the phone outright from the Apple Store even though it ends up costing me more. Those greedy bastards!

  • Patrick Ducharme

    Rogers won’t sell you an unlocked iPhone 5S. You need to buy from Apple Online store or Retail store.

  • laurent

    I call rogers today and ask if i wiil keep my plan (with 6 gb) and they said yes with a new two years contract!

  • David

    I’ve got the same pricing as ThanksRogers.

    I’m one year into a contract, so I have paid of 1/3 of the subsidy from last time. The subsidy on iPhones runs around $500, so why am I being quoted $500 as the early upgrade fee. That fee is supposed to now just be the remaining portion of the subsidy, and while it won’t be zero one year in, it shouldn’t be $500 either. Am I surprised? Not one bit.

    One small point, ThanksRogers – that price is actually $329 – Rogers charges you $50 more upfront so that they can send you a $50 rebate cheque in the mail to thank you for your purchase. Ridiculous, but it does make the pricing gap lower than it first seems. It’s still a bit cheaper to buy directly from Apple, and of course that eliminates needing to pay $50 to unlock your phone if you are so inclined.

  • Nafizur

    Yes, that’s what i meant. I will be going to an Apple store to pick one up. Now, i heard someone say that once i put in the rogers SIM to the unlocked iPhone, the phone will be locked to Rogers upon activating it. Is that true? what is the point of that

  • Nafizur

    I can guarantee you that the rep doesn’t know what he/she was talking about. Roger’s new 2 year plan comes with Data already. So how can you have the 6GB and the additional data

  • If you paid for an unlocked phone, it remains unlocked no matter what SIM you put into it.

  • Patrick Ducharme

    No it’s not. I bought a iPhone 5 unlocked from Apple last year and it’s Still unlocked. Just to make sure, don’t tell them you are already on rogers and you want to choose later and have the ability switch carriers, this way, they won’t misunderstand and sell you à Rogers locked.

  • Nafizur

    Thanks!

  • Nafizur

    Perfect, thanks!

  • Nafizur

    You need to log into to your rogers account and check how much is your flextab Balance. Then call rogers and tell them your flextab balance is XXX and they will credit you the difference from the $500 HUP fee

  • Shades4483

    I’m confused. I upgraded to a 4s on launch day and it still says my early upgrade is $260. I thought you could upgrade every 2 years. Anyone else have this issue?

  • David

    That “autolock” is not for full price unlocked phones. Instead, what you’re hearing about is the fact that Apple stores don’t stock different types of locked phones; they have one generic types that locks to whatever carrier’s SIM is first inserted. It’s just a way for Apple to reduce the number of distinct types of phones they need to stock.

  • Chrome262

    I agree with you, but if you get to customer retention, and it takes time, you can get them to renew both contracts, because the 6gb for 30 bucks is its own contract. I have heard of it done. Now with Fido it can be hit or miss, Rogers is worried. Especially with the iPhone now working on wind and other guys networks

  • Chrome262

    by the way, kind of unrelated, but In Toronto, the rogers network has been all screwy, (fido as well) not sure what the hell they are doing but everyone I have talked today has had issues with data, seems to be stable now, but does anyone know what is going on. Or is it the tower I am near lol

  • Magrat22

    I talked to the upgrading department and what she told me is if your plan is $60 or over you can keep it and it will be grandfathered in. Anyone with a plan less then that is going to be asked to change to a new plan.

  • Magrat22

    So when I talked to their upgrading department I was told that their system is still 100% with the 2 year contracts so ignore the $500 or $520 emails that are coming out the price that you need to pay is what you owe on your flexitab + the price listed commercially for the phone. Basically don’t use that tool at all just find out what you flexitab is and add the price of the new phone to it + $15 connection fee.

  • clever27

    A couple of clarifications for you. You can check your flextab balance online. There is a link from the Account Details screen. Also, you can an always have been able to get the rebate online instantly. They never tell anyone this but for the last 3 years in a row I have claimed it right away when I have bought the phone (its stupid and you pay tax on the difference). I think its crazy that Rogers automated tool does not tell you that you pay the FlexTab balance OR the upgrade fee! I suspect many of us early adopters will not be adopting this year and many others won’t either – the plans flat out suck and this is the first time they have force people into changing to a different plan.

  • Nafizur

    Wait, iPhone 5S will work on WIND?

  • Magrat22

    This tool isn’t working correctly Gary, check with Rogers but I was told that the system hasn’t transferred over to two year contracts completely so it’s sending out bogus information. I know I need to take the word of the CSR with a pinch of salt but what she said actually makes more sense then what the emails say. So what I was told was the upgrade is the your flexitab + new phone price + connection fee. So for me $313 + 329 + $15 = $657. If I trade in my current phone I will get up to $310 in credit to pay towards my upgrade. So all in I should pay around $347 for the new phone.

    Also if a person currently has a plan $60 and OVER they get to keep it. It’s anyone with a plan under $60 that are being asked to change plans. Any rep that says otherwise is contact CSR and they will be told the correct information.

  • Nafizur

    I know the rebate thing is pretty stupid, but the reason rogers does that is to show a higher revenue. They sell to you at $379 and records and income of $379 then when they give you the rebate, it’s a $50 discount. I know at the end it balances out to be the same, but from an investment point, people always ask to see your annual Revenue. If they charged $329, revenue would be much less, effecting their Stock price as well.

  • Haydeiz

    I had the same issue, the 4s was made available on Oct 14. So if you got it on launch day or around that time you still have about 1 month left until you can do an upgrade. At that time you wont have to pay the $260.

    For my self i got the 4s a couple days after launch, I talked to rogers and they said that I would be able to upgrade on Oct 18 because thats the day i got the 4s.

    Basically some of us are getting a little owned because the 4s came out in October not September.

  • Guest

    Call 611 and check, the upgrade eligibility isn’t working correctly.

    1. Dial 6-1-1 from your Rogers phone. Press # right away. It will say: “If you’re calling about the new iPhone 5, press #” (PRESS #)

    2. Next it will say “For iPhone 5 sales and pricing, press 1; to reserve or check the status of a reservation, press 2…” (PRESS 1)

    3. Next, it will say “If you’re an existing rogers wireless customer, press 1?(PRESS 1)

    Then, “Please enter the 10 digit phone number of your wireless device”(ENTER PHONE NUMBER)

  • Magrat22

    You don’t have to change, only those whose current plan is under $60 dollars has to change.

  • Nafizur

    So, i was on the phone with Rogers again, and everything is now clear. Here are some info for you all.

    Ignore the HUP fee, when you do the upgrade, it will show the HUP fee, but you will only pay what is left on your FlexTab plus the cost of phone.

    If your price plan is over $60, you don’t have to worry about changing your plan to the new 2 year plans. Has to be over $60 before taxes. (value packs and addons count towards $60)

    Anyphone that you buy from Rogers, will be locked and can be unlocked for $50 after 90days.

    So, Do you want to go to apple store pay $719 plus tax (812.47) for an unlock phone?

    or you can simply upgrade at rogers. $270 HUP FEE (given you got your last upgrade done November 2012 when iPhone 5 came out) + $279 (for iPhone 5s) + 15 (stupid admin fee) – $50 instant rebate via My Rogers Online account

    270+279+15-50= $614 * 1.13 = $693.82 total cost. $750.32 if you want to unlock after 90 days.

    I think upgrading via rogers is better idea. All you are doing is deferring the subsidy cost, so when you upgrade next year again for the iPhone 6, you’ll pay off the Flextab balance for the iPhone 5S

  • clever27

    Where are you getting your information from? I just called Customer Relations and they told me and told me that they have 2 new tiers for devices – Premium (iPhone/S4) and Smart Max (feature phones or cheap android . Premium has to have a minimum of $80 and Smart Max is $60. The rep did say that he thinks it might change before launch but was not 100%. He told me to call back a few days either before or after launch as they will know more. He also said because they have 2 year contracts too, it is causing additional problems as normally they just has a price point like $50 or $60 in the past.

  • Magrat22

    Yep I said all that below 😛

  • Nafizur

    oh wow, you did indeed. Should have read below. Sorry!

  • Magrat22

    No probs, good to have confirmation of it. Two CSR’s with the same information…wow..it’s a good day 😀

  • Nafizur

    Interesting, the rep i spoke to said being over $60 is fine. And he tried to do a HUP on my other line which was over $60 but less than $80 and said iPhone 5 shows up as eligible upgrade without the need to change plan…

  • Magrat22

    Don’t forget you can trade in your old phone with the should you wish and get up to $310 in credit. You prob get more on Kijiji but I’m willing to take the hit so I don’t have to deal with the Kijiji idjits.

  • Magrat22

    I got it from CSR, Retentions and also a girl in the Upgrades department which I’m not sure if that’s the correct name for it. Anyway I always ask them to transfer me so I can verify with a number of people that what they are telling me is correct. Also Nafizur also heard it from a CSR so now we have two CSR’s saying over $60 is fine.

    See my post above about checking through 611 what your upgrade is. It’s accurate whereas the online checker is not.

  • Al

    I’ve had problems too today, I’m on Fido using iPhone 5. It’s the network!

  • Chrome262

    Yes, even the 5 if it was made after april, they added AWS

  • Guest

    Noo, where did my post go? ;(

  • Chrome262

    Few, thanks, although I was secretly thinking that my iPhone 5 was buggy and that a 5S would fix the problem lol

  • I’ve updated the post to get people to call in and post what they hear. Thanks

  • Magrat22

    Thanks Gary 🙂

  • Al

    haha! I mean, if you really want the 5s, I think I can start to believe it was an iPhone 5 problem altogether. “…the culmination of meaningful, technological visions in the iPhone 5s” (Jonny Ive voice) may solve the network issue problem … ahem, the underlying issue that we all want that damn fingerprint sensor eventually LOL!

  • @Nazifur thanks for the info 🙂 however if you meant minus $50 it should come out $514 before taxes

  • laurent

    business plan + 6gb … I think i’ll go for it if i really get the 5s keeping my plan at 53$ +tx with a 2 years contract

  • Andrew Steinberg

    Is Rogers allowing us to trade in old phone with them?

  • Danman

    How much should my Early upgrade be? I bought the iPhone 5 on December 27th. My Flex tab says $427.50 with 27 months remaining but my daughter has same phone with 24 months remaining and a Flex tab of $313.00. That seems like too to big of a spread?

  • ?suttonmontreal

    I spoke to a Rep. today and told me that i have to pay whichever is less. the early upgrade fee or the flextab. and in my case is the flextab so I’m happy with that bucause the other amount was like 500$ and concerning the plans they told me that if my plan is less then 60$ a month i will have to get a new plan but since i have a 60$ plan already (quebec unlimited with 3 GB) there is no need to change so i decided to go for it.
    i will get the gold colour next friday even if i make a line but in my case the Rogers store is always empty on launch day since is outside the big city.

  • macmurray

    Rogers is bunch of idiots. I was quoted 3 different prices for upgrades on each of my two lines. I went from $500 to start with to $313 on one and $260 to $115 on the other. The lower amount one was upgraded in 2011 and apparently shouldn’t have a flex tab but it does so I guess that’s why the difference. It’s like Rogers tries to get the maximum amount they can from you but when you complain it’s lower all of a sudden. This has been my experience upgrading every year for the last 5 years (I upgrade each line every other year). The 2 year contracts will be awesome for me now because I won’t pay any upgrade fees anymore as one of my lines will always be out of contract every other year! Try and screw me now Rogers!!

  • Max

    Still the voice instruction says $260. If I call them would they waive the fee?

  • Benji

    so I have a plan that costs $56 before tax, then $63.50 after tax. 6gb + business plan. Will i be forced into their 2 yr contracts (with raise prices) or will I be able to keep my current plan (just signing a 2 yr contract)?

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