Koodo Self Serve iPhone App Shutting Down June 30

Telus-owned Koodo Mobile has announced their Self Serve iPhone app is shutting down. Instead, customers are being directed to use their mobile-friendly site to manage their account.

In email blast to customers, Koodo stated the following:

We wanted to let you know that we’re closing down our app on June 30 as it reached the end of its lifespan. Customers have increasingly showed us their preference for our mobile site to manage their account, and less and less are using our Self Serve app.

The company says “Our mobile-friendly site has more functions that can be easily accessed from your phone.”

Koodo self serve

Koodo explains in three steps how customers can add a shortcut to the mobile-friendly self serve site to their home screen. Just visit koodomobile.com/selfserve, go to the Share icon in Safari at the bottom of your screen, then select ‘Add to Home Screen’, then ‘add’.

Here is a video on how it’s done on iPhone:

The Koodo Self Serve iPhone app first launched back in January of 2013. Its most recent update was January of this year, which added bug fixes and performance enhancements. The app will shut down on June 30, 2017.

There was no stated reason as to why the app was shutting down. Maybe Telus and Koodo have decided developer resources could be used elsewhere instead, cutting costs.

Koodo Mobile customers—what’s your preference? A dedicated Self Serve app or their mobile-friendly site?

Thanks T.T.!

Founder and Editor-in-Chief of iPhoneinCanada.ca. Follow me on Twitter, and @iPhoneinCanada, and on Google+.

  • bull ????

  • The_Marl

    Stupid, I use the app all the time.

  • I use the app all the time to check my account. This is annoying and quite lazy on Koodo part.

  • Spiridus

    Poor excuse, I use this app daily. Talk about “one step forward – TEN steps back”

  • Tim

    I stopped using the SS app long ago. The mobile site is good enough.

  • Cornfed710

    I guess Public Mobile won’t be getting one anytime soon 🙁

  • Assurancetourix

    I never use the website. Just the app. I think this is a horrible decision on Koodo’s part.

  • Stephanie Abreu

    I don’t see why Koodo has to do this. If less and less people are using the app, why not improve the app so more people will want to use it? Maybe I wouldn’t be so annoyed if they give us an actual explanation, but I still find this extremely inconvenient.

  • ticky13

    Strange that I didn’t get this email and also that Koodo presumes everyone with an iPhone uses Safari.

  • Emil

    I’m actually quite ok with it. I don’t need yet another app taking up precious space on my phone. As far as checking usage, I stopped some time ago since koodo is sending me notifications anyways.

  • I don’t think they use an in-house dev for the app. It’s a cost that can be eliminated by using the mobile version of the website.

    I wouldn’t be surprised if the TELUS version of the apps follows suit, along with Android versions.

  • Helen Paul

    I use the app all the time. This is annoying to the point In considering my options