Back in March, Telus-owned Public Mobile announced it was going to end its legacy rewards program in May, and the company has started to follow through on its plan.
On Saturday, iPhone in Canada readers relayed to us that they started receiving text notifications from Public Mobile that they had automatically joined the new Public Points program. Public Mobile said it was working on setting up profiles which could take up to four days.
Public Mobile says it will notify customers by email when the profile setup is complete, while also directing customers to check out the My Rewards redemption catalogue.
Customers logging into Public Mobile’s website will now see a splash page that says, “Welcome to Public Points”. The note relays a Welcome Present of 5 points (worth $5), while reiterating that you get 5% points back on every dollar spent, 1 point monthly for active referrals and 10 points on your anniversary and more. Of course, the values of the new Public Points program are not as good as the old rewards program.
Public Mobile tried to make customers happy by doling up to 240GB in data bonuses (with an expiry date). Numerous Public Mobile customers were upset and filed complaints with the CCTS, so expect the next mid-year report to include a massive surge in complaints for Telus under the Public Mobile brand.
On the weekend, Public Mobile also re-launched Canada-US promo plans for a limited time.
Did you get notified of Public Mobile switching you over to the new Public Points program?
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Disqus emails marked as phishing by Google :/
With regards to the 240GB bonus data everyone got for being loyal to Public Mobile, Public Mobile told them if they switch to a lower plan, they’d lose the bonus data. There were of course reports from the forum that people lowered the price plan and yes, they lost their 240GB of data. However, it’s been reported by some members that they filed complaints with Public Mobile threatening to go to the CCTS and file a complaint of extorting them for money after giving them a gift for their loyalty. It seems several people who’ve done so have received their 240GB of data returned to them, even on the lower plan.
Correction, Public Mobile did NOT advise if I switched to a lower plan I’d lose the bonus data.
Correction, 🙂
Will I lose my special bonus data if I switch plans?
The bonus data will remain active unless your account becomes inactive, you switch to a plan of lower value or to an incompatible plan.
Right. You must know what informing users means. They abstain until you ask. Maybe check the revision history of the FAQ. That was not there originally. 100%
All I got was “Public Mobile here, delivering on our promise. We’ve successfully added the 240GB of bonus data to your account as a thank you for your continued loyalty. This bonus data will expire in 150 days. Enjoy the extra data and thank you for choosing Public Mobile.”
Actually it’s been there for a while. That Batman guy showed me where it was. They posted in that massive thread how to do it. Just gotta do a little searching. You’ll find it and you too can get your loyalty data back.
I didn’t get any notice at all, and only knew what was happening because of this site. I did get an email about the bonus data, ‘as promised’, and would not have known what it referred to. Regardless, this was a great opportunity to explore other options and I switched to Fizz, pay below $20/mth now (including taxes), so happy in the end. I don’t need a lot of data/month, and they have a great flexible plan, so I’m very happy that this happened (I was pissed when I first heard about it, lol). PublicMobile lost a customer (actually two, my sister as well), we won’t go back to them. (You can use my Fizz code to get $25 off: 47GWC)