Apple To Refund Or Repair 2012-2014 iMacs With Faulty Hinges

Has your 27-inch iMac hinge been a little wonky? In some cases, Apple is stepping in to cover repair costs, according to MacRumors.

imac .jpg

The new report has stated that some 27-inch iMacs shipped between December 2012 and July 2014 may have stopped adjusting properly and now simply tilt forward. People who paid to get their hinge fixed in the past may have ended up spending $100 or more in repair costs.

The affected hinges have apparently made cracking or popping sounds upon breaking, which would support a theory that plastic washers in spring mechanisms are suddenly giving way, unable to cope with the weight of the attached computer.

A repair program that covers the 2012-2014 iMac models has been extended from three to five years from the original date of purchase. Users with a faulty iMac should be able to get their hinge replaced at no cost, even if they’re currently outside of their warranty period.

Apple has yet to make these details public, but Apple Store retail locations and authorized service providers have allegedly been informed. Users should contact Apple itself if they need a refund, or any authorized location if they want a repair.

Has anyone had this issue with their iMac?

World-traveling, tech-savvy, music-producing writer obsessed with all things Apple, video games, and the finer things in life, e.g. mezcal and tacos. When I'm not writing for IIC I'm exploring new places, eating new foods, and generally trying to be a decent human.

  • Mark Holoubek

    I actually got an email about a refund which looked semi-scammy, except for the fact the serial number was correct and I did have a hinge fixed.