Apple: iOS 8.0.1 Fix Coming in “Next Few Days”, Apologizes for “Great Inconvenience” [u]

Apple has released a statement to the media on the status of iOS 8.0.1, which was released this morning, only to be quickly pulled after iPhone 6 and iPhone 6 Plus users (and others) experienced no cellular connectivity and disabled Touch ID after installing the update.

Tim Bradshaw, the San Francisco tech reporter for the Financial Times noted on Twitter Apple says a fix is coming in the “next few days”, while also stating “We apologize for the great inconvenience experienced by users.”

Earlier in the day, Apple said it was “actively investigating” bug reports and temporarily pulled back the iOS 8.0.1 update, an unprecedented move for the company.

If you’re stuck on iOS 8.0.1 and need to downgrade back to iOS 8.0, follow our tutorial here. For those who know how to downgrade in iTunes back to iOS 8.0, you’re in luck.

But for those who updated while traveling without a computer, or those using iOS devices “PC-free” while using data plans, I can’t imagine the SNAFU of losing cellular (and data) connectivity unexpectedly—and for a few days.

Hey, but at least we’re not talking about #bendgate anymore, right?

Update: Apple has released a support document directing people to downgrade to iOS 8.0 and also notes iOS 8.0.2 is coming soon (via The Verge). Full statement below:

We have a workaround for iPhone 6 and iPhone 6 Plus users who lost cellular service and Touch ID functionality today after updating to iOS 8.0.1. Affected users can reinstall iOS 8 through iTunes, for more information visit We apologize for the great inconvenience experienced by users, and are working around the clock to prepare iOS 8.0.2 with a fix for the issue, and will release it as soon as it is ready in the next few days.

Founder and Editor-in-Chief of Follow me on Twitter, and @iPhoneinCanada, and on Google+.

  • TheLostVancouverite

    My 6 got deep-sized after an impulsive update this morning. A downgrade back to 8.0 and a restore from iCloud got me back on my feet in less than an hour, thankfully!

  • Yup. Good thing restoring from backups is pretty simple and easy with iOS.

  • matt

    Lol I was at school all day and was going to update to iOS 8.0.1 when I got home later in the afternoon but after hearing about the bugs and this cell signal/touch ID issue….there was no way I was going to update unless I wanted my iPhone to turn android on me hahaha

    So thank goodness I never updated in the first place 🙂

  • Consider yourself lucky! So much time saved…

  • matt

    Definitely is beneficial to wait a bit when apple does release new software upgrades…just to see what the reaction is from the community

  • BeaveVillage

    Freaky! The last thing an iOS update should do is mess with cellular services and the authentication system, glad they retracted the update quickly, I’m usually the first to pounce on new updates from Apple, today I was on the road still!

  • Anon

    I have to state that this is a HUGE MASSIVE BLUNDER from the world’s leading technology company. It’s just not acceptable that APPLE of all companies would release an update that cripples a device that is used everyday by MILLIONS of people. It’s not a surprise that AAPL stock is heading lower as a result of this news. This stupidity, together with BENDGATE and HEALTHGATE could possibly affect sales of the newest iPhones. I haven’t received my iPhone 6 Plus yet, but I’m thinking of cancelling the order due to the MULTIPLE issues outlined briefly above.

  • leafstom

    The best backup of any kind was Cory Schneider 🙂

  • voodoo_ca

    I love how fast people slam companies when things like this happen.
    The reality is that even companies like APPLE make mistakes, but at least they are fixing them.
    Hope the stock bottoms out so I can buy some – 🙂

  • SQALogic

    Actually, this type of blunder and and should always be unacceptable. Proper Quality Assurance practices should be done to ensure regression and non-regression tests are performed to trap this type of error prior to it hitting production and the end-user. As a professional in this field with over 20 years of experience I can tell you that the QA practices of Apple have some serious flaws that have been evident with the Health app issue and now this.

    They need to take some immediate actions to adjust the level and type of testing they perform prior to GA.

  • I think to be fair with all the iPhone 6 and 6 plus users who lost their day trying to figure it out a solution for that mess, Apple should send something apologized … I dont know.. a 20-25$ credit on itunes… Just to show they care… because right now, I’m dont see they care about the user and our experiences anymore….

  • Parksy

    At least apple issues updates unlike their main competitor

  • Flash

    How is APPL heading lower? Do you even follow the stock? Even with #bendgate the stock was unaffected…

  • flash

    I was mid download and then it just stopped…I wondered why… But no more

  • Salinger

    Sorry, that’s not so. The stock dropped 1.3% once news of the bending of iPhone 6 Plus started to go viral. It’s certainly only a blip that will recover once Apple appropriately deals with the situation. But Anon is correct, the stock did drop in direct correlation to the issues associated with the new phone and iOS launch.

  • Chrome262

    updated never showed up on my 5s, even if it did its won’t effect the 5s. While I agree a bit with being pissed at the lack of QC done, it happens a lot with software. Talked to a buddy of mine at MS and he says, they could spend months on an updated and still not catch all the bugs in it, because some of the variables are just not predicted. But, he says its even worse when its a quick update only months after launch, he says the pressure to bring about features that were promised with “coming soon” like Handoff, are huge. Speaking of which found out that it should work on my mac, but if you don’t have ac as well as bluetooth 4.0 it won’t show up on maverics. uggggg

  • Flash

    I don’t think anyone on here has the skill to accurately determine that a stock dropping was in direct correlation to a given situation. yesterday the stock was down .88% – how is that directly correlated with what happened? The stock goes up/down 5% on the slightest rumors….today the stock dropped further – however headlines state all tech stocks are slumping today. Generally for large “blunders” assume a drop of 5-10% if share holders are concerned.

  • Joeblo

    We diserve a 50$itunes gift card for all this trouble. Loss of time of productivity, etc. Apple should pay us.

  • Rhynizzle

    Care about the user? I see things a little differently; no company “cares about the user”. They care about $. They make stuff we like and manufacture desire in us, that’s all there is to it….caring about our best interests is the best way to MISS opportunities to make money, not MAKE it. I like the products, but I try not to fall into the trap of thinking they “care” beyond the bare minimum required to keep the cash pumping in!

  • Salinger

    5 -10% drop? Maybe if the iPhone was found to contain ebola. But a (relatively) significant drop, in the midst of an announcement of record breaking sales being totally unrelated to “bendgate” and iOS 8 issues making headlines? That’s too big a coincidence pill to swallow.

    It’s not 5-10% drop or nothing, there can be smaller market reactions as well, and I believe (in my unskilled opinion) that’s what we’re seeing. I believe the negative reaction is being tempered by the positive of the record sales numbers. Of course we’re all free to believe as we see fit but I certainly don’t think headlines in mainstream press all over the world like we’ve seen over the last couple of days has had zero effect.