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Apple Opens iPhone 5 Battery Replacement Program for “Small Percentage” of Devices

iphone 5S.jpeg

Today, Apple has opened a new iPhone 5 battery replacement program for those users experiencing shorter than normal battery life on their device.

The program only applies if you purchased your iPhone 5 between September 2012 and January 2013 and you are experiencing battery issues. If that sounds like you, Apple may issue you a free battery replacement.

Apple has determined that a very small percentage of iPhone 5 devices may suddenly experience shorter battery life or need to be charged more frequently. The affected iPhone 5 devices were sold between September 2012 and January 2013 and fall within a limited serial number range.

If your iPhone 5 is experiencing these symptoms and meets the eligibility requirements noted below, Apple will replace your iPhone 5 battery, free of charge.

To check if your device is eligible for a battery replacement, go to Apple’s website and enter in your iPhone 5’s serial number. Before Apple replaces your iPhone’s battery, the company will have to examine the phone to verify that it is eligible for the free replacement.

The iPhone 5 battery replacement program is currently available only in the U.S. and China, however, Apple says it will be expanding the program to other countries on August 29, 2014.

[via MacRumors]

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  • adamr

    mine was a pre order iphone 5 from telus. it says i qualify. i have been experiencing pretty bad battery life. i seen it drop from 45% to off in a few seconds before…

  • Arcsvibe

    I was a pre-order from Rogers. Also noticed that literally tweeting
    for 5 minutes and checking Facebook for a few moments kills my battery by 20-25%. Happy they are replacing it.

  • tomysit

    I have the same problem as well. Mine was bought from online apple store on the first day of sale.

  • tzimm93

    Of course I’m eligible and JUST bought a new battery five days ago…

  • Rick

    Damn when i saw this I got excited I purchased my phone directly from Apple in Sept 2012 when the phone came out. Ive had nothing but problems the on/off button was recalled for my phone and 4 months ago my home button stopped working and then 2 weeks ago my battery expanded and is lifting the left hand side of the front glass off. I can actually see white light and the guts of the phone. I contacted Apple to see if they could do anything and their only offer was out of warranty replacement for 300 plus tax and because we are so close to a refresh I didn’t want to spent the extra money and sell it in 3 weeks to a month. When i checked my serial number it says my phone wasn’t one on the list is that because I live in Canada and those serials haven’t come up yet or am I sol

  • tzimm93

    You may be sol. I’m in Canada as well and my phone was on the list.

  • Kevin D.

    I’m in Canada and my phone was on the list for the sleep/wake button recall, they actually already changed the battery amongst other things like the camera. You get the part list of what they change, so whoever has had there sleep/wake recall done probably won’t be eligible.

  • Rick

    Thanks for the info guys I didn’t have a chance to send it in for the sleep wake button recall because my home button didn’t work and they said the phone has to be completely working. I called in to see how much it would cost to replace the defective home button that way they could do all repairs at same time but they said they wouldn’t repair the home button but gave me the option for an out of warranty replacement for 350 incl taxes. It sounds like I’m SOL but was hoping my serial number was on the list so I could plead my case about the expanding battery because it was defective. Anyway its to close to the refresh now and I didn’t want the hassle of getting another I phone 5 just to resell it in a few weeks.

  • jfmartel

    Looks like I’ll have to buy a new battery by my own.

    “The serial number you entered is not eligible under this program because either:
    - It’s not one of the serial numbers in the affected range
    - Our records show that your battery has already been replaced. If you paid for a battery replacement service, check with Apple to see if you are eligible for a refund.”

  • 1His_Nibs1

    I qualify for this, same as the power button replacement program. Does anyone know if the power button program is still ongoing? Or has it expired? If not, might as well kill two birds with one stone.

  • 1His_Nibs1

    You had the camera replaced? Was there a replacement program for that too? What parts in your phone did they replace if you don’t mind me asking? My serial number is eligible for the battery as well as sleep/wake/power button replacement programs but I’m curious what other parts they might replace or have known issues.

  • Kevin D.

    They listed parts(#) that were changed, it’s not actually written what, but from the guy at the apple store and research online. It’s the sleep/wake of course, battery, camera, vibration if I’m not mistaking. I checked but I’m not eligible since they changed my battery(that’s what it says). You should get the sleep/wake button fixed and the battery will be changed at the same time. Thing is for the sleep/wake button, they say it has to actually not be functioning properly, they do tests and all. I guess they won’t fix something that isn’t broken. If your sleep/wake functions properly, I suggest abusing the button for a little while will hopefully create the issue.

  • 1His_Nibs1

    Thanks for your reply.

  • Tim

    I went in with the expanding battery a few weeks ago before this was announced and had it replaced for free. The phone was also purchased in 2012 so it was out of warranty. I don’t know if they even ran the serial before they replaced it as the guy could visually see what was going on and recognized it as a known issue. I’d just go in and see what they say.

  • Tim

    If they don’t replace the battery for free (which I think they may, see my comment above), I believe it only costs $75 or something to have them do it. This fixed my homebutton issues that were caused as a result of the display lifting.

  • Tim

    They’ll refund you.

  • Rick

    thanks for the reply I made an appointment at my local apple reseller we only have Jump+ in Kingston and I don’t want to drive 2 hrs to Ottawa or Toronto to a grown up apple store i will let you know what they say

  • Rick

    I took the phone to the help desk he checked my serial number and it wasn’t on the recall list. He then said I could pay to have my battery replaced but that wouldn’t help the case splitting open so he said to correct the biggest problem I could purchase a new iphone for for 350.00 tax included. I told him that because its so close to the refresh I would wait and see what the I phone 6 was like and make my decision at that time. Thanks Tim for your suggestion it was worth a try.

  • Lee

    all the defected iphone 5 users in China and Taiwan can get a new iphone 5 right on the spot to replace their defected iphone 5, why in Canada apple store just replaces the battery or the sleep/wake button ? apple policy should be the same in every country ! Im very disappointed ! we need to let apple know canadian deserve the same !