Find Out if Your iPhone 6s is Eligible for Free Battery Replacement


Just over a week ago, Apple announced a new battery replacement program to address the “unexpected shutdown issues” plaguing a number of iPhone 6s owners. However, only select iPhone 6s models are eligible for a free repair. The folks over 9to5Mac have today shared a method that lets you identify if your device is eligible or not, saving you a take a trip to an Apple store or authorized reseller to get the same information.

Iphone serial number

Here’s what Apple says in its iPhone 6s battery replacement program:

Apple has determined that a very small number of iPhone 6s devices may unexpectedly shut down. This is not a safety issue and only affects devices within a limited serial number range that were manufactured between September and October 2015…. Your iPhone will be examined prior to any service to verify that it is eligible for this program and in working order.

In order to check whether your iPhone 6s is eligible or not, here’s what you need to do:

  1. Locate your iPhone’s serial number. You can find the serial number on the back of your iPhone, or simply go to Settings>General>About.
  2. Check for the following characters located in the 4th and 5th position of your iPhone’s serial number:
  • Q3
  • Q4
  • Q5
  • Q6
  • Q7
  • Q8
  • Q9
  • QC
  • QD
  • QF
  • QG
  • QH
  • QJ

You can also request a refund if you’ve already paid for a battery repair or replacement on an eligible device.

The source however notes that several Apple stores are reporting constrained battery supplies, while some stores will have to wait until December 5th or later to receive stock for repairs. 

Is your iPhone 6s eligible for a free repair?


  • Ian

    What if you have a iP6S+ are you covered?

    Why aren’t they replacing the iPhone 6S Plus batteries….?

    Mine has the QC letters in the 4th & 5th spot… 🙁

  • warpdrive

    Yep. QC

  • iRule

    My 6S is on the list. Are they replacing only the battery, or are they replacing the whole phone?

  • Mike

    They will replace the battery but they couldn’t replace the battery on spouse’s phone so they gave a new one. 🙂

  • Mario Gaucher

    will they somewhat test the device to make sure it’s faulty… or they will just assume it’s faulty if serial number are in the affected range?

  • Dominic

    They tested mine but I don’t know if it was out of obligation which would have not have affected if they were going to replace it or not as the technician on the phone guaranteed that I was getting the replacement before heading over to the store.

  • Dominic


  • Dominic

    Did you have the same issues as with the 6S owners ? The issues were that the battery would just spontaneously die at like 30 % and / or lose a large amount of their percentage. Plus they are only affected with the devices purchased in September to October 2015. According to their previous statement.

  • Dehop

    They did run a test when I was in. My phone failed to report back on one of the battery diagnostics, then the serial number lookup confirmed it’s affected and the tech authorized the repair.

  • xxxJDxxx

    My phone is listed although I haven’t really experienced the early shutdown issue. Still possible to get a new battery? At more than a year old I’m sure a fresh battery wouldn’t hurt.

  • Duco

    Mine is. 6S+ bought on launch day with QF. Experiencing the shutdowns, but Apple says device isn’t covered by recall.

  • LouisDC

    I experienced an unexpected shutdown of my 6S a few weeks ago.
    My battery was at 10-15% and I wanted to take a picture. As soon as I opened the camera app, I got the “Low battery” popup, then the phone shut down by itself.

    Since my phone’s serial number is on the list I’ll try to have it replaced. Who wouldn’t want a new battery anyway?