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Rogers Customers Will Lose Ability to Charge Upgrade Costs to Their Next Bill

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According to an internal Rogers document obtained by Mobile Syrup, Rogers customers will soon lose the option to charge their upgrades to their next bill.

The change would bring Rogers inline with Telus and Bell, both of which already force customers to pay for the subsidized hardware at the time of purchase. However, customers will still see certain activation and connection fees on their next bill.

Employees have also been told to introduce the changes to customers as if they simplify the experience:

“think they need the latest and greatest phone, but when you ask a few more questions about how they plan to use it… A $1200 phone seems unnecessary.”

The report notes that the changes will go into effect starting on February 14, 2017. What do you think of Rogers’ new policy changes? Let us know in the comments below.

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  • Nick

    It’s pretty shitty honestly. Phones are expensive and I don’t always have a few hundred dollars ready when the carrier/apple has the phone I want available. I guess it caused them issues on the back end, but it’s really not a consumer friendly change.

  • Bill___A

    It is probably a good idea, it will force people to think a little more before getting an expensive phone.

  • Metromiller

    In fairness, it should be all or nothing. I don’t mind a company putting a PR-friendly spin on things (they all do it anyway) and it is a valid point that so many people who can’t quite afford the upgrade use the buy now, pay later approach. With that said, some can do it responsibly and it’s a great convenient option, but don’t allow the silly connection fees and any other carrier-driven costs reach my next bill if I can’t put the hardware on there too. They can facilitate it and the risk of customers who upgrade and then go into default seems minimal. I think they may actually lose out on the number of upgrades they could get. Kinda makes me want to buy a phone outright, rather than subsidized… but… Cha-Ching. $$$

  • huddyrocks

    This sucks. I always charged my upgrades as a way to spread the cost over a couple of months since i wouldn’t see the charge for 1-2 months. Gave me time to throw a few extra hundred a month at my rogers bill so it was paid for when it was due. If this is the case, I’ll just buy from apple. Good news about that though is they can’t make me change plans to accommodate the subsidy. Bad news for them though. They just lost that ability and the extra money that went with it.

  • huddyrocks

    just read the mobile syrup comments, a rep on Facebook stated this only applies to in store upgrades, not call centre .

  • An upside is that you can use your credit card now to buy the phone upgrade. Benefits:

    – you can get free extended warranty if your card has that feature
    – you get your card’s cash back/points from the purchase
    – you still have a payoff grace period…likely not as good as when it was on your next bill, but still allows you some time.

  • OliChabot

    I think its a pretty normal thing. If you don’t have the money to pay it outright, put in on your credit card and pay it in a month. You should not buy a phone you don’t have the money to pay 30+ days later…

  • Steve Wright

    So is the price of the new iPhone going to be $1200?

  • gtasscarlo

    I’ve been doing this for 8 years, why all of a sudden the “credit risk” I would HUP on the second date of my bill cycle. Always a 2-3 month between that and credit cards to pay.

  • andrewe

    You will not be covered by your credit card’s extended warranty in this case; you need to charge the entire amount of the device to your credit card — not just the portion remaining after the wireless carrier’s “subsidy.”

  • Yup…that’s true. Oh well. ????

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