Starbucks Canada Email Says “No Plans” to Offer Passbook Support [Update]
Just when we thought Starbucks Canada would be offering Passbook support to its iPhone app, a customer support response has us thinking otherwise. According to the following email received by iPhoneinCanada.ca reader Ricardo, it is stated there are “no plans” to release Passbook support for the app in Canada:
My name is O_____ and I’m from Starbucks Customer Service.
I just finished reading your email and appreciate you taking the time to share your concerns with us.
I am really sorry to hear about your disappointment of not having support for the passbook app in Canada. Unfortunately at this point there are no plans to release support for the passbook app, but I have shared your thoughts with our engineering department for consideration. I apologize for any inconvenience this may have caused you.
Thanks again for writing us. If you ever have any questions or concerns in the future, please don’t hesitate to get in touch.
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This contradicts what we were originally told by the @StarbucksCanada twitter account. We’ve reached out to Starbucks Canada ourselves and will let you know what the verdict is on Passbook here. In the meantime, don’t forget to check out our workaround tutorial on getting Passbook working with the Starbucks app in Canada.
Update: @StarbucksCanada has responded they are following up with customer care:
@grahamrose Thanks. We are planning to offer Passbook and are following up with customer care. We don’t have timing yet. cc @iphoneincanada
— Starbucks Canada (@StarbucksCanada) Oktober 9, 2012
Update 2: Our own inquiry to Starbucks via email just received the following response:
Let me start off by thanking you for your patience while waiting for a response.
I do want to apologize that at this time I cannot confirm if Canada will be getting Passbook or not and I do apologize about that.
Thanks again for writing us Gary. If you ever have any questions or concerns in the future, please don’t hesitate to get in touch.