And the Most Reliable Smartphone in the World is – the iPhone [Study]

Along with being the most popular smartphone, the iPhone is also the most reliable. After looking through data from 722,558 combined problem reports of the world’s leading smartphone models, Apple was found the most reliable smartphone manufacturer – nearly 300% better than the worldwide leader Samsung – community-based troubleshooting resource FixYa (via BGR) reported on Friday.


“Smartphones are consistently being compared on a case by case basis, but no one has looked at the overall trends across a manufacturers’ entire smartphone line,” FixYa CEO Yaniv Bensadon said. “Our newest FixYa report looks at lines like the iPhone, Galaxy, or Lumia, and through a careful analysis of issues versus market share, we’ve been able to directly compare manufacturers using a reliability score. The result is an accurate and fair method of , scaled approach to fairly compare these top companies to truly see who is the most reliable, and who is barely even competing.”

Of the four big names in the smartphone industry – Apple, Samsung, Motorola and Nokia – the highest reliability score (3.47) went to Apple, while Samsung, the world leader in smartphone shipments, scored only 1.21. Nokia slipped to the third place with a 0.68 reliability score, while Motorola ranked the least reliable smartphone OEM with 0.13 score.

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The most cited iPhone issues were battery life, lack of new features and no customizability, while Samsung users have complained of microphone and speaker issues. Nokia handset owners cited laggy response time and poor app ecosystem as their top complaints, but what pushed down Motorola’s reliability score was touchscreen and preinstalled apps issue (the devices come with a handful of preinstalled apps that cannot be removed).

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