Apple Replacing These Apple TV 3 Units Suffering From Wi-Fi Issues

9to5Mac reports Apple has started a replacement program for 3rd generation Apple TV units affected by Wi-Fi connectivity issues:

Apple has determined that a very small number of Apple TV (3rd generation) products might experience one of these Wi-Fi related connectivity issues:

  • Cannot locate network
  • Unable to join network
  • Dropped or intermittent connection.

Only units with serial numbers ending in DRHN will be eligible, along with fourth and fifth (Update: according to AI in the comments and others, look for the 4th and 5th serial numbers, not 3rd and 4th) alphanumeric characters containing the following:

Pairs1

Apple or an Apple Authorized Service Provider will replace affected products for up to two years from the original purchase date.

In March it was revealed a silent third generation Apple TV refresh contained a smaller version of the A5 chip plus other minor tweaks. If you have suffered issues with your Apple TV and it is eligible, then you should contact Apple for a replacement.

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Leander Drover
13 years ago

I have had nothing but problems with my ATV3 and WiFi. The serial number is DY5HD…DRHN
The …represent three missing characters. Is this one of the eligible units?

crosseyed_mofo
crosseyed_mofo
Reply to  Leander Drover
13 years ago

if your having wifi issues and its under a year old apple will replace it anyways, regardless of serial number

KS
KS
13 years ago

Called Apple today. Apple will not replace it the woman said no decisions had been made and they wanted to charge me 29.98 apple care coverage!

Gary
Reply to  KS
13 years ago

She’s hatin’. call back and get another rep or try online chat.

Al
Al
13 years ago

It’s the 4th & 5th characters. The original report was wrong in saying the 3rd & 4th.

Gary
Reply to  Al
13 years ago

Where did you hear this from? Apple?

Al
Al
Reply to  Gary
13 years ago

I checked my AppleTV and noticed that the 4th & 5th characters matched. So my gut told me that the original notice may be wrong. I checked your source post (9to5Mac) to see if there was a retraction and noticed numerous comments stating that it was the 4th & 5th characters. One contained a link to a MacRumours post that referenced people stating the correction. Something about those two characters representing the month/year and it not being possible that the noted combinations would be in the 3 & 4 position and match up correctly with what the first few characters of the serial# are meant to represent.

Gary
Reply to  Al
13 years ago

Ah, okay I gotcha. Thanks for that, updated! Definitely confusing.

Al
Al
Reply to  Gary
13 years ago

re: the posted update
“ai”… hah!… Why didn’t I think of that?! It’s actual “AL”, as in “Alan”. But I think I like the “ai” version better.

Gary
Reply to  Al
13 years ago

Thanks Alan.

From now on you’re known as ai, for artificial intelligence or Allen Iverson 😉

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