The folks over at 9to5Mac are reporting that according to multiple AppleCare employees, Apple has already started training its technical support staff on iOS 7 and iTunes Radio, ahead of its widely anticipated September 10 event. Additionally, AppleCare employees are claiming that there are more than “200 genre based stations” to choose from in iTunes Radio and that iTunes Match subscribers, will get unlimited radio skipping abilities.
The iTunes Radio streaming music service, which will initially be U.S. only, allows free users to skip 6 songs each hour per station. However, iTunes Match subscribers will get to enjoy an ad-free experience as well as unlimited radio skipping. In addition to training regarding iOS 7 and iTunes Radio, Apple is also preparing to assist customers who are surprised by the system’s “radically” new design.
“When a customer calls AppleCare because they do not know how to use a particular function in iOS 7, AppleCare is said to be told to explain that although the system looks completely different, it works exactly the same way.
As an example, Apple provides its AppleCare employees with a comparison between the iOS 6 Calendar app and the iOS 7 Calendar app. As seen above, the two apps look different, but function virtually the same way. The same idea is found across all of iOS 7?s included applications, and AppleCare will stress this to customers. AppleCare employees tell us that, even though iOS 7 looks different, they are confident that support calls related to the new interface will be quick and simple.”
The report notes that Apple’s iOS 7 training is also focusing on some of the more critical features such as Find my iPhone Activation Lock, iCloud Photo Sharing options, the redesigned Camera app, Control Center and AirDrop file-sharing.
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First I was all like, “YAY” (unlimited skipping for Match subscribers) – then I was like “boo” (U.S. only).
It will come, if Apple had a manufacturing base or development base here it would happen sooner. Wish we had a chip manufacture or something they could buy or work with. If you noticed Apple is starting to bring back manufacture to NA so lets hope they follow other companies and bring it back to here. In the meantime when most things launch to the world we get it first. Usually. By the way Garry, or Usman, it would be nice to have a tutorial for some of the newer features on iOS7, especially activation lock and airdrop. their limitations as well.
I’m sure it has to do with licensing, and the fact that every country have different rules and fees – I just wish they were better at it by now.
Probably best to wait till the gold master before trusting any tutorials. Until the GM drops, features and functions can either change or be out-right omitted.
Oh thats what I meant, when the final or the gold drops.
And you are right about radio and licensing. Music publishers tend to be like that, when negotiating rights, they tend to just do the bare minimum, because they hope that a renegotiation will get them more cash. Like you said, they should of just negotiated the world right off the back and then the release would be dictated on servers and the like, actually that might be the case for this.
Just change your iTunes Store account to US and you’ve got iTunes Radio. You can purchase all your free apps in the US store and switch your location back to Canada if you need to truly buy anything.
I have that, but it doesn’t help if my iTunes Match is connected to my other account.
I use the same account but change my location to the USA
Itunes match does NOT offer unlimited skips. I already have the ips 7 gm release installed