Some Rogers and Fido Users Seeing Excessive Data Overages in iOS 8 [u]
A few weeks ago one of my friends told me he kept going over his 6GB data plan on Fido. More recently, these overages resulted his data being cut off automatically, as part of the CRTC Wireless Code, which caps overages at $50 per month. Only until you call in and authorize overages can you use data again.
This feels like deja vu, but it appears another unexplained data overage bug is affecting iOS users on Rogers and Fido, similar to what we saw happen back in 2012 with iOS 6.
@iPhoneinCanada Are you guys hearing anything about data overages with fido lately? I'm at 4/6GB in my first week, heading towards cut off..
— Bretton Lewis (@BrettonLewis) August 21, 2015
Image via @chrisjamesday
Some Rogers customers have blown through their 6GB plans, incurring overages of 4.2GB in one month alone. Others have seen 3-4GB used in a week, while in general many are noting excessive overages despite surfing habits remaining unchanged.
Last time around, the culprit was pegged on Apple’s Podcast iOS app, for sapping data when users were connected to Wi-Fi. This time around, it could be related to Apple Music, Apple Watch or something related to iCloud, but at this point in time, your guess is as good as mine.
While this isn’t the first time we’ve heard of data overages in iOS 8, click here to read tips on how to limit your precious, precious cellular data.
We reached out to Rogers for comment on the matter, and will update this post once we hear back.
Have you experienced data overages on Rogers and Fido? Share your story in the comments below.
Update Aug. 24, 2015: A Rogers representative emailed the following statement regarding these data overages:
We have not seen an increase in data consumption or in customer inquiries on the topic. Fido customers can view their usage details online or through their device on the go by accessing My Account and Rogers customers can easily do the same through their MyRogers account.
Update 2: Here are some tips that may fix your data overages issue, according to iPhoneinCanada.ca reader Nick La Riviere:
- On your iPhone, go to: Settings > General > Background App Refresh
- Toggle OFF YouTube, Facebook Messenger as they were known to have used data in the background; others to consider include Podcasts. Play around here and see if you can figure out any rogue apps using data heavily in the background.