Apple AirTags Sent to North Korea Exposes DHL Tracking ‘Fraud’ [VIDEO]

In a recently published YouTube video, MegaLag gives us an update on what went down with the two (now three) Apple AirTags he sent to North Korea via DHL.

YouTube video

The German YouTuber’s months-long experience with DHL highlights the logistics giant’s sheer incompetence and a general lack of compassion toward its customers.

“Now I’m more convinced than ever that DHL deceives their customers for financial gain which, if true, is fraud,” said  MegaLag in his video.

Back in May, the YouTuber mailed three AirTags — one to Apple CEO Tim Cook, one to Tesla and SpaceX CEO Elon Musk, and one to North Korea. The Apple HQ-bound AirTag was mailed back to MegaLag by one of Cook’s administrative assistants along with a personalized reply, but the one addressed to Musk ended up at a metal scrap yard.

The AirTag that was mailed to North Korea, however, never even got there. Even though the YouTuber could see its location pinging from one of DHL’s logistics facilities in Frankfurt, Germany, DHL insisted the package was lost despite the company’s best efforts to locate it and offered to reimburse him for its contents.

MegaLag refused the refund and sent another AirTag to North Korea in the meantime. The very next day after refusing the refund, DHL magically located the original package and sent it on its way to North Korea via Beijing, China.

As for the second package, DHL mistakenly shipped it to the wrong Korea. There’s a difference between South Korea and the Democratic People’s Republic of Korea (DPRK), DHL. It was eventually redirected to Beijing as well, to be sent to North Korea.

However, as it turns out, DHL couldn’t even ship packages to North Korea despite saying on its website and via its customer support channels that it could.

While DHL representatives in Germany were adamant that the postal route to North Korea was open, DHL representatives in the DPRK had already informed MegaLag that they were not accepting inbound mail at the moment due to regulations.

The second parcel was returned to the YouTuber in Germany, but DHL ended up losing the first parcel (again).

MegaLag could still see the AirTag pinging in Beijing, and a DHL representative he talked to on the phone was even able to locate it via the tracking number. However, DHL still emailed him to inform him that the package had been lost despite an “extensive” search to find it, and offered him a refund.

This time, the YouTuber accepted the refund and continued to monitor the AirTag’s location for months after. The AirTag is still sitting in one of DHL’s logistics partner’s facilities, untouched.

All evidence appears to support MegaLag‘s theory that if a package gets lost at a logistics partner’s site or one of its own storage locations, DHL has found that it is simply more cost-effective to issue the customer a refund for the package’s contents than to dedicate actual humans and work hours to locating it (unless, of course, the customer is fussy and refuses the refund).

MegaLag sent yet another AirTag to North Korea (good thing you can get a pack of 4 for just $129), which DHL also ended up shipping to South Korea. Oh, boy. Upon realizing its mistake, the company shipped the package back to Germany (instead of China like previous packages), where it has been sitting for a while now.

MegaLag has also received extensive complaints from other DHL customers that paint quite the picture of incompetence. The German YouTuber has invited DHL to tell their side of the story and clear things up — if that’s even possible.

Check out MegaLag‘s video for the full story.