Apple’s latest iOS 17 update released today includes a new feature called Live Voicemail, which offers real-time transcription as someone leaves a voicemail message.
This feature also allows users the option to pick up the call while the message is being recorded. Live Voicemail is designed to help users identify spam calls and decide whether to take calls from known contacts.
Telus-owned Public Mobile today confirmed Live Voicemail will work on its network on Monday.
The feature is compatible with a range of iPhones, including iPhone XS series, iPhone 11 series, iPhone 12 series, iPhone 13 series, iPhone 14 series, iPhone 15 series, and iPhone SE 2/3.
Live Voicemail is currently available only in Canada and requires the device to be turned on and under network coverage. The feature supports only the English language at this time, says Public Mobile.
Users of Public Mobile will experience some changes in their voicemail services due to this update. A generic Apple Live Voicemail greeting will replace personalized Public Mobile voicemail greetings. Transcriptions will be in English, and a ‘Block’ button will appear during the transcription process, allowing users to block the caller if they are not in the contact list.
Users can disable Live Voicemail by navigating to Settings > Phone > Live Voicemail and toggling it off.
The feature will not work while roaming and aims to assist users in managing the increasing issue of spam calls, says Public Mobile.
Live Voicemail allows users to receive a live transcript of voicemails as they are being recorded, providing immediate context for incoming calls. Users have the option to answer the call while the voicemail is still being left.
When the Silence Unknown Callers feature is activated, calls from unknown numbers are automatically directed to Live Voicemail without ringing the user’s phone. Calls flagged as spam by carriers are not processed as Live Voicemail and are immediately declined.
The transcription service is powered by the Neural Engine and operates on-device, ensuring user privacy. The feature is currently available in English in Canada and the U.S., so we are just one of two launch countries for Live Voicemail.
Are you seeing Live Voicemail working properly on your iPhone on Rogers, Telus and Bell? Let us know in the comments below.
Want to see more of our stories on Google?
P.S. Want to keep this site truly independent? Support us by buying us a beer, treating us to a coffee, or shopping through Amazon here. Links in this post are affiliate links, so we earn a tiny commission at no charge to you. Thanks for supporting independent Canadian media!
Works for me on Bell with an iPhone 13 Pro. I do have visual voicemail as part of my service though.
Just tested, and it appears to be working for Freedom Mobile as well.
Works on Virgin Plus. I don’t even have Visual Voicemail, just the basic Voicemail 3 service. Live voicemail will start before the carrier voicemail. Then my Live voicemail recording display in the Phone app just like if I had Visual Voicemail. On a BYOD plan on Virgin Plus, you need to pay 5$/month extra for a Voicemail 25 which unlock the 8$/month Visual Voicemail option, now I get the same for free instead of paying an extra 13$/month
Fido works, no fancy voicemail on plan other than basic 2-3 messages.