Telus-owned Public Mobile has announced it plans to end its old Rewards program and shift all customers to its newer Public Points program, beginning in May.
Public Mobile says it will send an email to inform customers on the old rewards program about how the transition will take place. Batches of emails will be sent starting on March 8, outlining the changes and a bonus data add-on gift will be provided. It is not possible to opt out of this change.
Customers do not need to take any action on this transition and a text message will confirm bonus data provided, with the freebie expiring in 150 days. Public says this bonus data is expected to be added by March 31, 2024, and is only for customers that joined the company before January 2022 and were part of the legacy rewards program.
The old rewards program offered direct bill credits every 30 days, generated from referring friends and also from loyalty rewards. But instead, the new Public Points program will generate points, with 1 point equivalent to $1, that can be used towards add-ons, bill credits and more. You also get 5% back on your bill in points. New customers can still get a $10 bill credit when signing up under your referral link.
“We launched the Public Points program in January 2022 to provide our subscribers with more ways to earn and spend rewards, with greater flexibility. As part of our commitment to continuously evolve our products and services, it’s time to retire our old Rewards program and shift our focus on enhancing our Points program,” said Public Mobile on Wednesday.
What will happen to your old referral rewards? Public Mobile says customers will get 1 point for every month a referred friend remains active. Leftover rewards will remain and get converted over to Public Points.
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Oh no 🙁
It’s so pathetic that MBA’s at these telco companies think they’re so clever with their ridiculous statements like “provide our subscribers with more ways to earn and spend rewards, with greater flexibility” as if they’re more intelligent than their customers. Just call it what it is: “we want to phase out your rewards by creating a point system that is decoupled from the dollar so that we can devalue the points. We also hope you accrue points and forget about them while we expire them.”
Instead customers still see through their scheming, while they word smith a dishonest insult to our intelligence. Way to go.
yup, time to move on again
There is a lot of backlash from the community! https://productioncommunity.publicmobile.ca/t5/Announcements/Upcoming-Changes-to-our-Old-Rewards-Program/m-p/1155527/highlight/true#M63499
Looks like I’m going from an auto 9$ discount per month to 5 points per month, that I have to remember to cash every 5 months. My wife and daughter also losing discounts. Less and dumb.
I just want to say koodos (pun slightly intended) for being one of only six people on the Internet who can spell “losing” properly. Congratulations, sir. You are a rare breed.
Well that’s unfortunate. Guess I’ll be going back to Virgin.
Unfortunately I am prepaid for about a year and a half or I would now leave immediately. I will start looking for a way out of Public Mobile. Ill call some other companies and see if they have an onboard process for screwed PM customers. I suspect other companies will take advantage of this to acquire these clients from PM. Looking for way out. If the offer is good enough Im leaving anyway.
Your last sentence is exactly why they shouldn’t care if they lose you. Don’t get me wrong, I’m exactly the same. But loyalty works both ways, and their loyalty rewards are going to people (like me) that really have none lol. I switch providers pretty much every Black Friday.
The great thing PM did was match most Black Friday deals. So I would switch to their best plan. I switched 3 times since Black Friday. I stayed with PM because of the $8 reward. To bad its going away.
Have to get this over to Red Flag Deals immediately.
If Freedom Mobile would like to chime in with a special plan for people wanting out of PM, I’m all ears