Sonos CEO Patrick Spence has issued a personal apology to customers for the significant problems experienced with the new revamped Sonos app, which was rolled out in the first week of May.
“There isn’t an employee at Sonos who isn’t pained by having let you down, and I assure you that fixing the app for all of our customers and partners has been and continues to be our number one priority,” Spence stated on Thursday morning.
The new app was developed to enhance user experience and drive future innovation. However, many issues have emerged since its launch, delaying plans to incorporate missing features and functionality.
Since May 7, Sonos has released bi-weekly software updates, each addressing bugs and adding new features. Detailed release notes are available for customers to review.
Despite these updates improving the experience for many users, Spence acknowledged there is still work to be done. The next phase of software updates, planned for July through October, will focus on:
July and August:
August and September:
September:
September and October:
Sonos plans to continue its bi-weekly release schedule, providing detailed notes with each update. Spence expressed deep appreciation for customers’ patience and emphasized the company’s commitment to regaining their trust. He encouraged people to email him at ce*@***os.com.
How are you liking the new Sonos app so far? What are the issues you’re still dealing with right now?
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I was helping a client the other day. Sonos has an idiotic function where you have to completely factory reset your device just to connect to or change your wifi network. But their app is so crappy it was unable to even add the device again. Their speaker is completely useless now. The old app worked but Sonos has blocked being able to use that anymore so we still couldn’t add it that way.
New app was a total setback. Changing volume is so delayed causing it to be turned up too loud unintentionally and the delay to stop it from blasting. Trying to select the desired room is a pain and it always defaults to our basement office often blasting the speakers down there whenever we try to play the patio speakers. What were they thinking?
My wife was asking me to put back to the Denon zoned stereo receiver and using Heos again. Good thing i left the wires in place for it.
What kind of quality control do they have now? Obviously the product of cost cutting or outsourcing.