There’s some big news today in the telecom world. After 26 years at the helm, Telus president and CEO Darren Entwistle has announced his retirement. The Vancouver-based company confirmed today that Entwistle will step down on June 30, 2026.
Taking his place on July 1 will be Victor Dodig, the former CEO of CIBC. Dodig has been a member of the Telus board of directors since 2022 and will become CEO designate immediately to ensure a smooth transition. Entwistle is set to remain as an advisor until April 2027 and will be given the title of CEO emeritus.
The leadership news came alongside Telus’s fourth-quarter and full-year 2025 earnings results. The company reported a significant boost in its subscriber base, adding 377,000 net new customers in the final quarter of the year.
The wireless segment remained a primary engine for growth. For the full year, Telus added over 1.08 million combined mobile and fixed connections.
Telus saw a slight dip in revenue this quarter, bringing in $5.3 billion, which is down about 2% from last year. This was mainly because fewer people bought new phones (mobile equipment sales), even though the company’s health and wireless services actually saw some growth.
Profit also took a hit, falling 9% to $290 million. This drop was mostly due to higher financing costs and a dip in overall operating income, even though the company met its broader financial goals for the year.
Entwistle led Telus through its transition from a regional phone company into a national wireless and tech giant over a 26-year career. He is credited with diversifying the business into health and digital services while overseeing a massive expansion of the company’s fibre and 5G networks.
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CIBC is not the. And it used to be. Customer service is horrible and they are closing. Ranch after branch. I feel Telus will only get worse if that’s possible because Telus isn’t good either in my opinion