Telus and Bell are dealing with an outage right now affecting customer in eastern Canada. The outage appears to also affect flanker brands of Koodo and Virgin Mobile.
Bell customers are seeing internet, TV, home phone and wireless networks impacted. Customers impacted include those in Montreal, Toronto, Ottawa, Brampton, Kitchener, Hamilton, Gatineau, Cambridge and St. Catharines, according to reports at Down Detector.
Telus acknowledged the outage, saying “We’re aware of a wireless issue impacting several carriers in Eastern Canada. Our team is already investigating and services will be restored as quickly as possible. Thank you.”
We're aware of a wireless issue impacting several carriers in Eastern Canada. Our team is already investigating and services will be restored as quickly as possible. Thank you.
— TELUS Support (@TELUSsupport) August 6, 2020
It looks like the entirety of Bell Canada’s fibre/transport network has gone down.
You’ll hear about this on the national news.
That kind of scale of meltdown.
Other carriers may be impacted.
— ServerNorth (@ServerNorth) August 6, 2020
We’ve reached out to both companies for a statement on the issue, stay tuned for updates.
I have a both Rogers and Bell cell phone. Both networks are down. Eastern Ontario#BellOutage #RogersOutage
— Lisa G (@gracieandjack) August 6, 2020
User reports indicate Rogers is having problems since 12:29 PM EDT. https://t.co/4erQKj8Tgf RT if you're also having problems #Rogersdown
— Downdetector Canada (@downdetectorca) August 6, 2020
Update: Looks like some Rogers customers are experiencing the outage as well based on reports from Twitter. iPhone in Canada has learned Rogers did not have a network outage, but for customers calling into other networks that are down, service may be affected.
Some Bell customers are starting to see internet services restored slowly.
Update 10:19AM PDT: A Bell spokesperson told iPhone in Canada in a statement, “Some customers in parts of Eastern Ontario and Québec experienced brief service disruptions earlier today. Service has now been restored. Our team is continuing to investigate the cause.”
Update 11:42AM PDT: A Telus spokesperson told iPhone in Canada, “some of our TELUS customers in a portion of Eastern Ontario and Quebec network may have experienced a brief service disruption earlier today.” The spokesperson said “the situation was quickly resolved, and service is back to normal. We apologize to our customers for the inconvenience and thank them for their understanding.”
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