In late August, the Canadian Radio-television and Telecommunications Commission (CRTC) launched an online survey to “better understand Canadians’ experiences with the sales practices of large telecommunications service providers.”
This survey asked Canadians a variety of questions related to their telecom sales experiences with mobile, TV or home Internet providers, probing to see if there were any misleading or aggressive sales practices.
The deadline for the online survey was set for September 7, 2018, but the CRTC has announced this morning the latter date has been extended by two days. Canadians now have until September 9, 2018, at midnight PDT to fill out the online survey.
The Commission previously had a notice of consultation seeking comments and interventions submissions from Canadians—that ended on August 30, 2018. The CRTC will submit its report to the government by February 28, 2019.
A recently CBC News report interviewed former Rogers and Bell employees, who provided their submissions to the CRTC, alleging their workplace used high-pressure sales tactics to land sales, which included lying to customers.