CRTC Launches Online Discussion Seeking Input on Creating a Wireless Code

Today is the launch of an online discussion by the CRTC to ask for Canadians to engage and participate in the development of a new code for wireless services in this great nation of ours. These online discussion panels are part of a proceeding that will also include a public hearing starting in February of 2013:

“We encourage Canadians to join the online discussion and have their say on how wireless contracts could be clearer and easier to understand,” said Jean-Pierre Blais, Chairman of the CRTC. “By sharing their views, Canadians can help us shape a clear list of terms and conditions that wireless companies will need to include in their contracts.”

The CRTC aims to better understand what Canadians want setup in the wireless market, as they note contracts are a concern for many users.

Canadians are invited to discuss the following questions:

  • What should be in the wireless code?
  • How should complaints related to the wireless code be resolved?
  • How should the wireless code be promoted and reviewed to ensure it is working?
  • The online discussion will be open until 8 p.m. (EST) on December 4, 2012. Canadians can participate by visiting:

Your comments submitted will be part of the proceeding’s public record and used to develop the first draft of the wireless code, with a second online consultation set to take place in January of 2013. This is when you’ll be able to see the results of your feedback and comment on the draft wireless code.

We first brought up the issue back in April, about whether ‘competition’ was enough to protect consumers. The CRTC formerly asked for your input in October about what would be required for this same national code, an ideas which the major carriers in Canada have supported

What do you think should be required in the creation of a wireless code?