Shaw’s Freedom Mobile has been dealing with incoming and outgoing call outages since this morning and the problem appears to be more widespread than expected.
Some customers of Rogers/Fido, Telus/Koodo and Bell/Virgin are also experiencing issues with cellular networks, unable to make or receive calls.
Hi Kamran. Our support teams have confirmed that there is an issue on the network affecting some users now. You can follow our Outages website for updates. Sorry again for any inconvenience. https://t.co/TAjjEoSMDD
— TELUS Support (@TELUSsupport) July 7, 2019
Hello there! We are currently experiencing an outage that is already under investigation. We'd like to apologize for this unscheduled situation. Our support team is already working on it and it will be solved as soon as possible.^AA
— Koodo (@koodo) July 7, 2019
It can be quite frustrating when you are having trouble making and receiving calls. There is an issue at the moment and our teams are working on restoring it as soon as possible. You can send us a DM and we can set up a text alert to advise you once it's resolved. ^EY
— RogersHelps (@RogersHelps) July 7, 2019
@Bell_Support are you guys have an outage? I can’t seem to make any outgoing calls. I have tried restarting my phone multiple times so it can’t be that. Any update would be great. Thanks.
— Pelori (@pelori90) July 7, 2019
Lots of customers have taken to social media to vent frustrations, while DownDetector.ca is showing people commenting on respective company pages to note they are having issues with calls, either not connecting or just dropping.
The Rogers Community Forums are saying, “Please be advised some customers may be intermittently experiencing dropped calls or are unable to place or receive calls on their mobile phone or wireless home phone service. We are working diligently to restore services as soon as possible. We apologize for any inconvenience and thank you for your patience.”
Update July 8, 2019: Telus says the outage is not affecting their networks, informing customers, “Some customers may experience calling issues as the result of a service interruption on other carriers’ networks. We are continue to monitor the issue as the providers work to resolve their outage.”
Good evening. Some customers may experience calling issues as the result of a service interruption on other carriers' networks. We are continue to monitor the issue as the providers work to resolve their outage. pic.twitter.com/8aAdgC20BP
— TELUS Support (@TELUSsupport) July 8, 2019
However, as of this morning some Koodo customers are still saying they cannot make calls and Koodo has acknowledged an outage of some sort is still ongoing:
Hi Kayla! There are some outages at the moment and the issue is under investigation. ^DP
— Koodo (@koodo) July 8, 2019
A Bell spokesperson told iPhone in Canada their network did not suffer an outage, saying “Service disruptions on other carrier networks prevented Bell customers from calling or receiving calls from customers of the affected providers. The problem began yesterday afternoon and was resolved around 10pm last night.”
Are you having any issues with incoming or outgoing calls with the Big 3 and their flanker brands?