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Rogers and Fido Launch eSIM for iPhone XR, iPhone XS, iPhone XS Max [u]

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Last month, Rogers added eSIM support for Apple’s iPhone XS, XS Max and iPhone XR, but for business customers only. Many wondered when the company’s flanker brand Fido would support eSIM, and that day has finally come.

Rogers and Fido announced today they now support eSIM for consumer plans on an iPhone XS, iPhone XS Max and iPhone XR, as of April 24, 2019, at “select Fido and Rogers retail locations”.

According to the company, “To activate eSIM on these devices it must be done in participating Fido stores. Our customer contact centre will not be able to activate eSIM so please head over to your local Fido store in order to get it done.”

Fido says eSIM is “only available on no-term activations at this time,” or in other words, those on BYOD plans. Rogers and eSIM for business customers is similarly only available on BYOD plans.



With eSIM on the latest iPhones, you can add a second line to your device without the need for a SIM card, as eSIM is digital. This means you could have your Fido line on eSIM, while your physical SIM card slot could be a local SIM card while travelling, allowing you to use a cheaper mobile plan, for example. Other use cases include having both your work and personal lines on one iPhone.

Many have been wondering when Rogers and Fido would support eSIM, ever since Apple’s website indicated both carriers would support the digital SIM card, back in December 2018.

Update: iPhone in Canada reader John was able to successfully switch from a regular SIM to eSIM with his existing BYOD line. He also said Fido says not all stores support eSIM activations yet. The following stores do support eSIM activations, he was told:

Chinook Centre 6455 Macleod Trail Sw, 146 Calgary AB T2H0K9
Metropolis at Metrotown 4700 Kingsway, 1163 Burnaby BC V5H4M1
Richmond Centre 6551 No. 3 Rd., Unit 1110 Richmond BC V6Y2B6
Guildford Town Centre 10355 – 152nd street, 2542 Surrey BC V3R7C1
Polo Park 1485 Portage Ave., Z009 Winnipeg MB R3G0W4
Bramalea City Centre 25 Peel Centre Dr, 113 Brampton ON L6T3R5
Square One 100 City Center Dr., 1-857 Mississauga ON L5B1M7
Rideau Centre 50 Rideau St, Unit 327G Ottawa ON K1N9J7
Fairview Mall 1800 Sheppard Ave. E, Unit 1032 Toronto ON M2J5A7
Toronto Eaton Centre 218 Yonge St., H014 Toronto ON M5B2H1
Carrefour Laval 3035, Boul. Carrefour, R044 Laval QC H7T1C8
Montreal Flagship 1004, rue Sainte-Catherine O, Unit 22 Montréal QC H3B5L2

Also, a Fido spokesperson confirmed with iPhone in Canada eSIM is available for new and existing BYOD customers.

Update 2: Rogers has similarly announced eSIM, which looks to have expanded to consumers on BYOD plans:

As of today April 24th! Rogers is happy to introduce the launch of Dual SIM/eSIM via 30 of our Flagship Rogers Retail locations (see chart below) where we will be assist you with set up and answer any eSIM/Dual SIM questions you may have.

The following Rogers locations can activate eSIM:

Store Address City Prov Postal Code
South Centre 100 Anderson Rd. SE, Unit 37 Calgary AB T2J3V1
Market Mall 3625 Shaganappi Trail N W, D011A Calgary AB T3A0E2
Chinook Centre 6455 MacLeod Trail S, Unit 306 Calgary AB T2H0K8
Southgate Centre 5015 111 St NW, 460 Edmonton AB T6H4M6
Metropolis at Metrotown 4700 Kingsway Ave, Unit 2235 Burnaby BC V5H4J2
Coquitlam Centre 2929 Barnet Hwy, Unit 1200 Coquitlam BC V3B5R5
Richmond Centre 6060 Minoru Blvd., Unit 2254 Richmond BC V6Y2V7
Guildford Town Centre 10355 – 152nd Street, Unit 2538 Surrey BC V3R7C1
Pacific Centre 701 West Georgia Street, D071B Vancouver BC V7Y1G5
Polo Park 1485 Portage Ave., Unit #174 Winnipeg MB R3G0W4
Kildonan 1555 Regent Ave. W, Unit #T-30 Winnipeg MB R2C4J2
Garden City 2305 McPhillips St., 161 Winnipeg MB R2V3E1
Champlain Place 477 Paul St., #F-003B Dieppe NB E1A4X5
McAllister Place 519 Westmoreland Rd., E5 Saint John NB E2J3W9
Mic MacMall 21 MicMac Blvd., Unit 144 Dartmouth NS B3A4N3
Halifax Shopping Centre 7001 Mumford Rd, Unit 154 Halifax NS B3L2H8
Bramalea City Centre 25 Peel Centre Dr., Unit 157E Brampton ON L6T3R5
Sherway Gardens 25 The West Mall, 1925 Etobicoke ON M9C1B8
Lime Ridge Mall 999 Upper Wentworth St., 301A Hamilton ON L9A4X5
Masonville 1680 Richmond St. N, Unit L077C London ON N6G3Y9
Square One Shopping Centre 100 City Centre Dr., Unit 1-731 Mississauga ON L5B2C9
Square One Shopping Centre 100 City Centre Dr., Unit 1-856 Mississauga ON L5B2C9
Oshawa Centre 419 King St. W, Unit 2272 Oshawa ON L1J2K5
St. Laurent 1200 St Laurent Blvd., Unit 248 Ottawa ON K1K3B8
Rideau Centre 50 Rideau St, Unit 327G Ottawa ON K1N9J7
Scarborough Town Centre 300 Borough Dr., Unit 100 Scarborough ON M1P4P5
Pen Centre 221 Glendale Ave, Unit 88 St. Catherines ON L2T2K9
Yorkdale Shopping Centre 1 Yorkdale Rd., Unit 322 Toronto ON M6A3A1
Toronto Eaton Centre 220 Yonge St., 1113 Toronto ON M5B2H1
Bloor East 333 Bloor St. E Toronto ON M4W1G9
Conestoga Mall 550 King St. N, Unit 5G Waterloo ON N2L5W6
Carrefour Laval 3035, Boul. Le Carrefour, Unit A024 Laval QC H7T1C7
Rue Ste. Catherine 1015 Ste Catherine St. W Montréal QC H3B1H1
Fairview Pointe Claire 6801, Route Transcanadienne, Unit #F002 Pointe-Claire QC H9R5J1

Thanks John

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