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Rogers and Fido Launch eSIM for iPhone XR, iPhone XS, iPhone XS Max [u]

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Last month, Rogers added eSIM support for Apple’s iPhone XS, XS Max and iPhone XR, but for business customers only. Many wondered when the company’s flanker brand Fido would support eSIM, and that day has finally come.

Rogers and Fido announced today they now support eSIM for consumer plans on an iPhone XS, iPhone XS Max and iPhone XR, as of April 24, 2019, at “select Fido and Rogers retail locations”.

According to the company, “To activate eSIM on these devices it must be done in participating Fido stores. Our customer contact centre will not be able to activate eSIM so please head over to your local Fido store in order to get it done.”

Fido says eSIM is “only available on no-term activations at this time,” or in other words, those on BYOD plans. Rogers and eSIM for business customers is similarly only available on BYOD plans.



With eSIM on the latest iPhones, you can add a second line to your device without the need for a SIM card, as eSIM is digital. This means you could have your Fido line on eSIM, while your physical SIM card slot could be a local SIM card while travelling, allowing you to use a cheaper mobile plan, for example. Other use cases include having both your work and personal lines on one iPhone.

Many have been wondering when Rogers and Fido would support eSIM, ever since Apple’s website indicated both carriers would support the digital SIM card, back in December 2018.

Update: iPhone in Canada reader John was able to successfully switch from a regular SIM to eSIM with his existing BYOD line. He also said Fido says not all stores support eSIM activations yet. The following stores do support eSIM activations, he was told:

Chinook Centre6455 Macleod Trail Sw, 146CalgaryABT2H0K9
Metropolis at Metrotown4700 Kingsway, 1163BurnabyBCV5H4M1
Richmond Centre6551 No. 3 Rd., Unit 1110RichmondBCV6Y2B6
Guildford Town Centre10355 – 152nd street, 2542SurreyBCV3R7C1
Polo Park1485 Portage Ave., Z009WinnipegMBR3G0W4
Bramalea City Centre25 Peel Centre Dr, 113BramptonONL6T3R5
Square One100 City Center Dr., 1-857MississaugaONL5B1M7
Rideau Centre50 Rideau St, Unit 327GOttawaONK1N9J7
Fairview Mall1800 Sheppard Ave. E, Unit 1032TorontoONM2J5A7
Toronto Eaton Centre218 Yonge St., H014TorontoONM5B2H1
Carrefour Laval3035, Boul. Carrefour, R044LavalQCH7T1C8
Montreal Flagship1004, rue Sainte-Catherine O, Unit 22MontréalQCH3B5L2

Also, a Fido spokesperson confirmed with iPhone in Canada eSIM is available for new and existing BYOD customers.

Update 2: Rogers has similarly announced eSIM, which looks to have expanded to consumers on BYOD plans:

As of today April 24th! Rogers is happy to introduce the launch of Dual SIM/eSIM via 30 of our Flagship Rogers Retail locations (see chart below) where we will be assist you with set up and answer any eSIM/Dual SIM questions you may have.

The following Rogers locations can activate eSIM:

StoreAddressCityProvPostal Code
South Centre100 Anderson Rd. SE, Unit 37CalgaryABT2J3V1
Market Mall3625 Shaganappi Trail N W, D011ACalgaryABT3A0E2
Chinook Centre6455 MacLeod Trail S, Unit 306CalgaryABT2H0K8
Southgate Centre5015 111 St NW, 460EdmontonABT6H4M6
Metropolis at Metrotown4700 Kingsway Ave, Unit 2235BurnabyBCV5H4J2
Coquitlam Centre2929 Barnet Hwy, Unit 1200CoquitlamBCV3B5R5
Richmond Centre6060 Minoru Blvd., Unit 2254RichmondBCV6Y2V7
Guildford Town Centre10355 – 152nd Street, Unit 2538SurreyBCV3R7C1
Pacific Centre701 West Georgia Street, D071BVancouverBCV7Y1G5
Polo Park1485 Portage Ave., Unit #174WinnipegMBR3G0W4
Kildonan1555 Regent Ave. W, Unit #T-30WinnipegMBR2C4J2
Garden City2305 McPhillips St., 161WinnipegMBR2V3E1
Champlain Place477 Paul St., #F-003BDieppeNBE1A4X5
McAllister Place519 Westmoreland Rd., E5Saint JohnNBE2J3W9
Mic MacMall21 MicMac Blvd., Unit 144DartmouthNSB3A4N3
Halifax Shopping Centre7001 Mumford Rd, Unit 154HalifaxNSB3L2H8
Bramalea City Centre25 Peel Centre Dr., Unit 157EBramptonONL6T3R5
Sherway Gardens25 The West Mall, 1925EtobicokeONM9C1B8
Lime Ridge Mall999 Upper Wentworth St., 301AHamiltonONL9A4X5
Masonville1680 Richmond St. N, Unit L077CLondonONN6G3Y9
Square One Shopping Centre100 City Centre Dr., Unit 1-731MississaugaONL5B2C9
Square One Shopping Centre100 City Centre Dr., Unit 1-856MississaugaONL5B2C9
Oshawa Centre419 King St. W, Unit 2272OshawaONL1J2K5
St. Laurent1200 St Laurent Blvd., Unit 248OttawaONK1K3B8
Rideau Centre50 Rideau St, Unit 327GOttawaONK1N9J7
Scarborough Town Centre300 Borough Dr., Unit 100ScarboroughONM1P4P5
Pen Centre221 Glendale Ave, Unit 88St. CatherinesONL2T2K9
Yorkdale Shopping Centre1 Yorkdale Rd., Unit 322TorontoONM6A3A1
Toronto Eaton Centre220 Yonge St., 1113TorontoONM5B2H1
Bloor East333 Bloor St. ETorontoONM4W1G9
Conestoga Mall550 King St. N, Unit 5GWaterlooONN2L5W6
Carrefour Laval3035, Boul. Le Carrefour, Unit A024LavalQCH7T1C7
Rue Ste. Catherine1015 Ste Catherine St. WMontréalQCH3B1H1
Fairview Pointe Claire6801, Route Transcanadienne, Unit #F002Pointe-ClaireQCH9R5J1

Thanks John

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