Rogers has a couple new ads highlighting its customer service offers, such as being able to be reached via Facebook Messenger, and also their concierge service for moves.
Last December, Rogers announced customer care through Facebook Messenger, touting they were the first carrier to do so. The service is available from 7AM to midnight, seven days a week, and is part of what CEO Guy Laurence said is their plan to “bring our customers the best self-service in the world.”
Another ad highlights the company’s Moves Concierge service, which the company says is a “free, dedicated representative” you can call or email during your move, to ensure your Rogers services see a smooth transition to your new home.
Rogers’ proposed $26 billion takeover of Shaw Communications, if successful, could deliver a $216 million payday to 12 hedge funds that bet on it — reports Reuters. The controversial and heavily contested merger has a January 31 deadline. With the Federal Court of Appeal rejecting the Competition Bureau’s appeal of the merger on Tuesday, Rogers and...
MPs on the House of Commons' industry and technology committee on Wednesday expressed concerns about the impact of Rogers’ proposed $26 billion takeover of Shaw Communications on jobs, competition, and affordability in Canada's telecommunications sector (via The Globe and Mail). During another hearing on the long-embattled merger just a week before its January 31 deadline,...
Rogers has started notifying some customers on older Infinite plans their bills are going up. According to iPhone in Canada reader Rob, his latest January Rogers bill statement included a blurb about a price increase set to take place in March, 2023. The heading “Changes to your Wireless Plan Rate” then explains the monthly service […]
