Rogers has announced its TV and Internet technicians will temporarily no longer enter customer homes, starting today, March 25, 2020. The obvious move is due to the ongoing COVID-19 pandemic, as people are practicing social distancing.
With technicians no longer doing installs, Rogers says they are now “introducing a new Ignite Self-Installation program as a safe, easy and no contact way for our customers to install our Ignite Internet and TV services.”
To get your Ignite services from Rogers, you now need to contact them through live chat, direct message or phone call. Next, the delivery of equipment will be dropped off at your front door at no charge, while a technician will check your network connection outside of your home.
Users then sign into MyRogers to complete the self-install and download the Ignite WiFi Hub app to install Ignite Internet. Rogers says detailed instructions will be provided with online chat available 24/7 to help.
Rogers says self-installation will be “coming soon” for Smart Home Monitoring and Ignite Home Phone.